Xibu Street Inn (Zhangjiajie National Forest Park Scenic Area) Reviews

Response from Property: 【Free Route Planning, Map Gift, Ticket Reservation Service】Dear family, hello! Thank you for choosing to trust us and stay at our hotel. The hotel is conveniently located for dining, drinking, entertainment, and leisure activities. It only takes a 21-minute walk or a 4-5 minute drive to reach the Zhangjiajie National Forest Park. Next door is Xibu Old Street, and it's just a 13-minute walk to Meilixiangxi. Taking a Didi ride to Qianqiuqing only takes about 7 minutes. We offer concierge-style service, including luggage storage, tour guide booking, car rental, ticket reservation for Zhangjiajie Forest Park, Tianmen Mountain, Meilixiangxi, Qianqiuqing performances, and more. There are plenty of discounts available that can save you quite a bit of money. Haha, planning your itinerary will save you time and trouble, especially on saving money. Haha. Our hotel strives to create a warm and comfortable living environment for guests with the best service to meet different needs of families. All our staff will continue to work hard to provide quality and enthusiastic service for family members. We sincerely look forward to your next visit.

Response from Property: Dear guests and friends, thank you for your valuable comments and suggestions about our hotel. Our hotel attaches great importance to your issues and will make rectifications and improvements immediately! 1. The positioning is not accurate. We have contacted Ctrip. Thank you for your suggestion. 2. Because it was late and there wasn’t much food, the breakfast auntie asked whether she should make you rice noodles or noodles and what you wanted. This situation is inevitable. We will try our best to meet your requirements. We ask for your understanding! To express our apology, we will also send you a small gift later. 3. If the guest is dissatisfied with the room size or room type, he or she can contact us to change the room. Tatami is also a special room, which is lower than the average room price, and different guests have different needs. 4. Our hotel is close to Xibu Street, which was the former 4A scenic spot in Wulingyuan and a place for Internet celebrities to check in. The courtyard you see is the interior of Xibu Street, which is temporarily closed due to the epidemic. Our hotel is in an excellent location, just a few minutes' drive from Forest Park, Huanglong Cave, Baofeng Lake, Eternal Love, and the Xiangxi Museum of Memory. There are night markets, food streets, and shopping supermarkets nearby, which is very convenient. We look forward to seeing you and your friends and family again!

Response from Property: Dear guest, share your stay experience with us. We are very honored to be able to make your stay satisfactory! We will continue to strive to provide sunny and warm services to every guest. We sincerely look forward to seeing you and your family and friends again!

Response from Property: Dear family, thank you for your recognition of our hotel. The hotel is beautiful because of you, and the service is pleasing to you. The four seasons are changing, and the beauty of Zhangjiajie has its own merits. Welcome you to come. Our hotel is located a few hundred meters from the gate of the Forest Park Scenic Area. It is very convenient for food, accommodation and transportation. The Charming Xiangxi Grand Theater is just opposite the hotel. With butler service, we can buy tickets, performance tickets and checked luggage for you. Your needs are the basis of our service. We hope to meet you again in the future. , wish you a happy life and a smooth journey!

Response from Property: You can see your love for us from the five shining stars. We are very happy to bring you a perfect stay experience. The clean and tidy room will bring you a good mood. Not only will you be satisfied with your stay, we will also have more surprises for you. Let’s meet next time~

Response from Property: Dear guest: Hello! First of all, we are deeply sorry for the inconvenience and dissatisfaction you encountered during your stay in our hotel, and sincerely hope to take this opportunity to express our most sincere apologies to you. You mentioned that the warm reception from the owner when you entered the store did not extend to your entire stay, which is indeed contrary to our service tenet. We are always committed to providing warm and considerate service. Obviously, we did not do it this time and made you feel the gap. This is our dereliction of duty. Regarding room facilities and cleanliness, we acknowledge that there are deficiencies. Although the B&B is not known for its luxury, cleanliness, tidiness and safety are our most basic commitments. The half-piece of cherry tomatoes left on the ground exposed our negligence in daily cleaning and maintenance. We feel deeply responsible for this and have taken immediate measures to strengthen the cleaning and inspection process to ensure that such problems will not happen again. We deeply regret that the room door cannot be locked and understand the uneasiness and inconvenience this has caused you. We have arranged for technicians to conduct a comprehensive inspection and repair of all room door locks in the store. We have also strengthened the training of front desk staff to ensure that we can solve problems for guests more quickly and effectively when encountering similar problems, and pay attention to protecting the privacy and safety of guests. . As for the unauthorized entry into the room in the morning, we are deeply shocked and saddened. This is a serious violation of our service standards and a huge infringement of our guests' privacy rights. We have dealt with this matter seriously, severely criticized and educated the employees involved, and have taken necessary remedial measures, including but not limited to strengthening employee service etiquette and privacy protection awareness training, and issuing all room card Implement stricter controls to prevent similar incidents from happening again. Finally, we once again deeply apologize for the unpleasant experience we have brought to you, and sincerely invite you to come again when you have the opportunity in the future, so that we can have the opportunity to prove our changes and progress with practical actions.

Response from Property: You can see your love for us from the five shining stars. We are very happy to bring you a perfect stay experience. The clean and tidy room will bring you a good mood. Not only will you be satisfied with your stay, we will also have more surprises for you. Let’s meet next time~