ElanHotel

ElanHotel Reviews

ElanHotel

Building 2, Xiangxi Shenglong Plaza, the intersection of Dongzhan South Street and Xinyi Road, Zhengzhou, ChinaView Hotel Details
ElanHotel
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1 night

ElanHotel Guest Reviews

4.3/5
467 review
Verified reviews
Location4.3
Amenities4.2
Service4.5
Cleanliness4.3
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All Reviews(467)
Positive reviews(429)
Reviews with photos/video(36)
Easy to get around(67)
Convenient location(67)
Close to train station(45)
Friendly front desk staff(35)
Delicious breakfast(27)
Great value for money(22)
Average sound insulation(12)
Perfect for business trips(9)
Negative reviews(38)
Guest User
Discount Room (Without window)
Stayed in May 2024
Solo travelers
3 review
3.0/5
Posted on May 27, 2024
Just ok. This hotel is actually a floor in another hotel. It has its own breakfast. Very average, somewhat clean. Decent value if you’re saving money.
Guest User
Double Room (No window)
Stayed in May 2024
Couples
8 review
3.5/5
Posted on May 13, 2024
Great location just opposite Zhengzhou north station. Very basic facilities
Response from Property: Sitting alone on the Acacia chair, holding the Acacia pen, looking at the Acacia moon, thinking of you who I miss, Xiao Lai thanks the guest for the good comments!
Guest User
Discount Room (Without window)
Stayed in May 2024
Business travelers
1 review
1.7/5
Posted on May 9, 2024
170 I am speechless about this environment. Let's just read the real reviews. The room is moldy. When I went in, I heard that the floor was rotten.
Original TextTranslated by Google
Response from Property: I am very ashamed for bringing you a bad feeling. I will reflect on my mistakes, circle myself to correct them, actively transform myself, and work hard to win your recognition. Please come and visit me often!
xiayangling
Superior Double Room
Stayed in Apr 2024
Other
2 review
4.2/5
Very Good
Posted on May 3, 2024
The hotel is close to Zhengzhou East Station, which is very convenient for people who arrive late at night and catch the high-speed train the next morning. The room I booked has floor-to-ceiling windows, and you can see the road outside; it is about 20 square meters and the hygiene is good; the sheets and quilt covers are clean, but a little old, the kettle in the room is a little old, and the bathroom floor drain is slow. The hotel shares an elevator with other hotels, which is a bit difficult to find. Overall, it is a recommended affordable hotel.
Original TextTranslated by Google
Response from Property: Dear guest! First of all, thank you for letting us know the problems you encountered during your stay in our hotel. We are very sorry that we failed to meet your expectations. Please allow us to express our sincerest apologies. We hope to have the opportunity to provide you with better services in the near future. At the same time, thank you for your understanding and support!
Guest User
Twin Room (No window)
Stayed in Apr 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Apr 18, 2024
Every time I come to Zhengzhou on business, I stay at his place. It is very close to the East Station and just across the road. The staff is very nice, the breakfast is very rich, and it is a good experience. I will stay at his place next time.
Original TextTranslated by Google
Response from Property: Thank you for your five-star praise! It is Xiaoyi's happiest thing to bring you satisfaction. It is because of your support that we have what we have today. Yilai is a warm hotel. You feel like home when you come here. Satisfying you is our starting point, and surprise and touching are our goals. Your satisfaction is our greatest motivation! It is my great honor to get your affirmation. I will continue to work hard and come home often to visit! Thank you for your support to Xiaoyi.
Mastava
Deluxe Double Room
Stayed in Mar 2024
Business travelers
24 review
3.5/5
Posted on Mar 6, 2024
The location is very good. You can see the hotel as soon as you get out of the station. It is very convenient for those who are in a hurry or take the train. The room has no windows. When I booked it, it showed that some of them had windows, but I didn't catch it. Others are good
Original TextTranslated by Google
Response from Property: Dear guests, welcome to Elan Hotel. We are very happy to meet you here. Making you satisfied is our service tenet. We hope to meet you again and wish you a happy life!
Moxiaoyin
Discount Room (Without window)
Stayed in Mar 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Mar 5, 2024
Very good, the room bathroom is large and the room is clean. The service is also very good, and the breakfast in the mall on the first floor has a wide variety of varieties The price is also very affordable, and disposable slippers are also prepared in the room
Original TextTranslated by Google
Response from Property: Thank you for your visit. Your satisfaction is our greatest comfort and reward. Xiaoyi will work harder to do better.
Guest User
Family Room
Stayed in Feb 2024
Family
1 review
1.0/5
Posted on Feb 15, 2024
I had a kid with me, so I booked a higher price, 299 a night! The result is that the environment is hygienic? The trash cans were confiscated, the floor was damaged, and most importantly, there were used tissues in the bedside table! Used tissues! This is my first time in Zhengzhou. Is the hotel like this? ? ? Please give the merchant a solution
Original TextTranslated by Google
Response from Property: Dear customer, we apologize for the inconvenience caused to you during your stay. The room status was changed to the wrong room and the room was not inspected twice, which caused negligence. The front desk learned the situation as soon as possible and has handled it for you. We will also pay attention to checking room issues in the future to avoid changing the room status to a second inspection. Also looking for supervision.
Anonymous User
Twin Room (No window)
Stayed in Dec 2023
Other
12 review
5.0/5
Outstanding
Posted on Jan 1, 2024
It is very close to Zhengzhou East Station. You can see it almost as soon as you exit the station. Just walk to the West Square and cross the road. The transportation nearby is good, the subway is also close, and it is very convenient to take a taxi. The room is OK, and it is cost-effective if breakfast is included.
Original TextTranslated by Google
Response from Property: Continuous satisfaction is the only criterion for judging value. Only when we do our best in all aspects can we make our loved ones feel the warmth and comfort of home. Xiao Lai welcomes you home!
Guest User
Deluxe Double Room
Stayed in Nov 2023
Solo travelers
76 review
4.0/5
Very Good
Posted on Nov 17, 2023
It is in the same building as Hanting and Home Inn, and the room size is definitely the same. The difference is probably the interior decoration and facilities. The only value of this hotel is the location. The interior of the room and the facilities are at the level of a farmhouse. The current price minus 100 is almost the actual value. The premium of 100 is because it is opposite Zhengzhou East Station. The elevator is shared with Hanting, and breakfast is shared with Home Inn, which is amazing. According to the front desk, only one room of this type has normal windows, and the rest are all abnormal windows like the one in the picture.
Original TextTranslated by Google
Response from Property: Dear customer, hello. Thank you for your valuable suggestions. When booking a room, this room type has been marked on the platform as partially with windows, and there are walls or obstructions outside the window. We look forward to your next stay. We will do our best to serve you. I wish you a pleasant journey and smooth work.
Guest User
Double Room (No window)
Stayed in May 2024
Friends
18 review
4.7/5
Amazing
Posted on May 5, 2024
The location is extremely good, less than 10 minutes walk to the security checkpoint, the breakfast is rich and delicious, and the service attitude is good. The disadvantage is that it is not an independent building, and the internal structure of the building makes the movement line more complicated (the same is true for Hanting Home Inn). But the location and price are here, I will stay here again next time I come to Zhengzhou.
Original TextTranslated by Google
Response from Property: Dear guest! First of all, thank you for letting us know the problems you encountered during your stay in our hotel. We are very sorry that we failed to meet your expectations. Please allow us to express our sincerest apologies. We hope to have the opportunity to provide you with better services in the near future. At the same time, thank you for your understanding and support!
Feixiangdetudou
Deluxe Double Room
Stayed in Apr 2024
Business travelers
4 review
4.0/5
Very Good
Posted on Apr 27, 2024
The hotel is located opposite the East Station, which is very convenient. The hotel is in the same building as Hanting, and you can go up from the Hanting elevator. The overall facilities are relatively old, but still quite clean! The breakfast is 18 yuan, which is quite rich. There are noodle soup, fried noodles, fried rice, millet porridge, buns, grilled sausage, milk, fruit, etc. It is very cost-effective! For business travelers, it is a good choice.
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Response from Property: It turns out that you have always been by my side, no matter how far away we are, even if the dark clouds are in my eyes, your smile makes me bright! Thank you for your support and affirmation. Xiao Lai made a beautiful wish for you, muah~
zxf900
Superior Double Room
Stayed in Apr 2024
Business travelers
2 review
2.0/5
Posted on Apr 20, 2024
There was no toilet paper in the room, no comb, no shampoo, and two rolls of toilet paper were thrown in the room with the shower gel! The sheets and pillowcases have not been changed for a month, and they smell of hair oil. I paid more than 200 yuan to live in such an environment. I would like to give a good review, but I really can't! Sorry boss! I have been to Zhengzhou dozens of times, and this accommodation experience is the worst!
Original TextTranslated by Google
Response from Property: Dear customer, the hotel bedding is changed for each guest, and we use a two-in-one washing and care product. If you are dissatisfied during your stay, please contact us in time and we will do our best to handle it for you. We sincerely apologize for the dissatisfaction caused during your stay.
Guangzhoukapaqi zhaoxiongjie
Discount Room (Without window)
Stayed in Oct 2023
Business travelers
21 review
5.0/5
Outstanding
Posted on Oct 20, 2023
A very convenient and affordable accommodation experience. Thank you for the thoughtful service of the front desk guy. This is the hotel closest to the high-speed rail station. I will choose your hotel next time🏨
Original TextTranslated by Google
Response from Property: Dear guests, welcome to Elan Hotel. We are very happy to meet you here. Making you satisfied is our service tenet. We hope to meet you again and wish you a happy life!
Guest User
Discount Room (Without window)
Stayed in Mar 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 28, 2024
The location is very good and convenient. Facilities: Very good, very satisfactory. Hygiene: relatively clean and good. Environment: good, the surrounding area is also relatively convenient. Service: relatively enthusiastic and willing to serve travelers.
Original TextTranslated by Google
Response from Property: Thank you for your five-star praise! It is Xiaoyi's happiest thing to bring you satisfaction. It is because of your support that we have