Zhuhai Yue Lai Lei She Hotel Reviews

Response from Property: Dear guests from Hong Kong and Macao, we are very sorry that we were not able to give you a satisfactory check-in experience. The hotel's WIFI uses telecommunications signals. Entering your mobile phone number and verification code is the basic procedure for network settings, and is also required by the public security network surveillance system. For the sake of network security Please understand the necessary steps. In addition: For mosquitoes, the hotel front desk is equipped with mosquito repellent liquid, mosquito repellent sheets, electric mosquito repellent sheets and plug-in mosquito killer lamps, as well as fixed killings twice a month. The hotel will indeed open in 2022, and the room you are staying in is the hotel's largest audio-visual room with a bathtub. The room is more than 40 square meters. The price on weekdays is more than 300. If you are staying during New Year's Day, the entire Zhuhai market is on holiday. Price, I believe you chose us after comparing prices and rooms online. So you should be very clear about the price of an ordinary room during holidays. During holidays, a chain 3-star hotel costs more than 300 per night for a standard room of more than ten square meters. , there is no way to compare it with the room you live in, please understand this. As for the network problem, I contacted the merchant's technical staff the next day and the problem was solved. In short, I sincerely apologize for not being able to give you a good stay experience!

Response from Property: Dear guest: I am very sorry that I could not give you a satisfactory stay experience. The hotel will carry out disinfection twice a month. We will strengthen this work in the future and change it to three times a month. We sincerely apologize to you.

Response from Property: Dear guest: First of all, I would like to say sorry to you. Our service did not satisfy you. This is our problem and we will rectify it. We are very sorry for causing you trouble. There are 26 parking spaces in the hotel. When the parking spaces are full, guests will be arranged to park at the entrance of pharmacies and car dealerships. We have coordinated with the businesses next door to these places. However, even this is difficult to meet the parking needs of guests, because most people stay at home during the summer. For tourists, sometimes a family may park several cars at the same time, so insufficient parking spaces are a real problem. We admit this. Generally, when there are two people at the front desk, a colleague will go out to guide the guests to park. However, when there is only one person at the front desk, we have to check in and answer the phone. We really don’t have the extra manpower to go to the door to guide the guests. Please understand. Regarding pillows, since pillows are not added to one room, many rooms with elders and children require extra pillows. The spare pillows are not enough when all the spare pillows are added, so it is not that they are not added to you, but that they are actually added on the same day. , regarding this situation, we have already subscribed for pillows. I deeply apologize to you again!

Response from Property: Dear guest: We are very sorry that our services and facilities did not meet your satisfaction. Since the room has just been cleaned, there is no ventilation. We have already told the guest room about this. After the room is ready, the doors and windows will be opened for ventilation and the door will be closed again later. . As for the washing machine and clothes drying area on the third floor balcony, it is our fault for not informing you in advance. We should have introduced all the facilities to you when checking in. As for the room card issue, due to the recent shortage of rooms, the number of room cards is limited, and the newly purchased room cards have not been returned yet, so each room is equipped with a room card, and guests who need it are equipped with a power card. In this way One for taking power and one for opening the door will not affect the guests' use. The room card deposit is 20 yuan. I hope you can understand this. In addition, we do not charge any deposit. Most guests who stay here can understand. I don’t know why you can’t accept it? And the 20 yuan will be refunded to the guest when checking out. This 20 yuan will not make you poor, nor will it make us rich, don't you think? Finally, let’s talk about the room. The standard twin room you booked is small in size. If you are working for an office, it is recommended that you choose a deluxe king or twin room. The room is equipped with a round table and chairs for office workers, but the price will be higher. One thing, these can be selected when booking. In addition: the hotel is also equipped with ironing machines, chairs, conference tables and other facilities. If you need it, you can dial 0 and tell the front desk and we will arrange for a service person to deliver it to your room as soon as possible. Breakfast coupons are issued one day in advance and the next day to accurately count the number of people dining the next day. You can get them at the front desk. This was explained when you checked in, or they can be sent to your room with just a phone call. In fact, I think these problems are all the same. What a phone call can solve! In short, it is our fault that we did not serve you well. I hope you can understand!