Sheraton Zhuhai Hotel Reviews

Me and my family had an amazing experience staying at this hotel. The facilities were amazing, and the outdoor swimming pool is gorgeous. There is also a tennis court, a gym room, an indoor swimming pool and also other facilities. The room is spacious, and the sea view is magnificent. There is also a massive balcony that faces the gigantic ocean. The tub was very nice and there is also a walk-in closet. The hotel lobby is stunning, and the television has movies, tv shows and other kinds of entertainment. Moreover, the staff was helpful. They helped us a lot. For example, we asked to get a bag of ice, and the staff gave us a whole bucket of ice! They even helped us to put the ice into the drink! Also, they gave my 13-year-old son a free breakfast buffet which were not included in the package of the hotel room we booked, which only offers a 2-adult breakfast buffet meal. The hotel is also very clean. Moreover, we would love to thank Minnie and Jane, the two of the most helpful and kind staff we have ever met. They were very nice and helped us with a lot of things and we really appreciate what they helped us. We strongly recommend you stay at this hotel as everything is perfect there and again, we want to thank you Jane and Minnie for their warm services.

Good service from Lia and Lene. Very clean and tidy room with spectacular sea view. The breakfast was delicious.

Lia and carl are so helpful when we were checking in the hotel. They are very concerned about the guests well being and their stay. When the concern of a birthday was brought up, they even prepared a Sheraton bear as a gift to my daughter.👍👍👍

Very helpful staff made our birthday stay special and memorable. Views of Macau were excellent and as advertised. Only issue we had is the beds very very soft (our problem, not the hotels) but the staff were very helpful trying to make our stay more comfortable.

We stay one night in this hotel. The facilities were maintained in good condition. The staff were helpful and polite. The breakfast was served well. Highly recommended.

I had a nice stay at the Zhuhai Sheraton. The peaceful environment and great balcony view were amazing. Lia and Minnie made check-in super easy. Lia also checked in on me to ensure everything was perfect. April and Jasmine wrapped things up nicely at checkout. The friendly staff really made my experience enjoyable!

A peaceful place to stay. The staff are friendly and wish to help. My wife and I have late arrived to check-in at about 2:00am, but Rita who is the receptionist still very nice to offer a free upgrade room and extend our check-out time to the 6:00pm next day. These made us appreciated and have more time to enjoy the staying. The room is big and everything is clean in the room, the hotel also have the best sightseeing of Macao! Wonderful day!

A comfortable stay in Zhu Hai. The room was very clean and spacious. Our room had a balcony and the view of the Macao skyline was spectacular. The staff were attentive and offered top notch hospitality. Definitely recommend the hotel to anyone visiting Zhu Hai.

Super good view. Free parking, and perfect facilities, especially swimming pools . Rita and Lia are very helpful and nice. Worth to come back again.

Lovely holiday. Thank you the service by Lia,Surya, Minnie.

I am a frequent business traveller and stay here. Jane/Minnie are very good to me and offer me a free upgrade when they can and always have a bowl of fruits for me. They know exactly how I want the room set up for my comfort. Highly recommended personal service 👍🙏🥇

The hotel is conveniently located near the Macau Gungbei border. We enjoyed a beautiful waterfront view, and the staff was incredibly friendly—special thanks to Lia, Holly, and Minnie for their exceptional service. Plus, we appreciated the room upgrade! Highly recommend for families!

I've stayed with Bonvoy hotels for many years, and this one Shangri-La Zhuhai surprised and impressed me with their services. Basic service was expected with Bonvoy hotels, however this experience showed me they went the extra miles, all staff are well trained. Special thanks to my butler Lia and Minnie, who took well care of me during the stay, including my request of neck support pillow (very hard to find in China) all the way to check out. They were very responsive to all my questions. This hotel in general will not disappoint you, definitely a place to go to for couples and families, they have consider everything. They have 2 pool; 1 indoor and 1 outdoor. All needs are covered. The room was spacious enough for me and my partner, we had a balcony and faced the Macau bridge. Night few was magnificent. The hotel was easy to fine, and i was driving and they made everything super convenient. I would definitely recommend this hotel to my friends and families, i didn't have the chance to try their buffet but i heard it's good and i will definitely come back again. My trip was too short, and i wish i could of stayed longer.

our stay at your Hotel was one of the best hotels we have stayed in China. The staff is very friendly and helpful. They speak perfect English. We even got upgraded to a ocean view room that was absolutely awesome and beautiful. Thank you for a great stay.