### Spacious Apartment with Great Balcony but Some Noise Issues
Booked a one-bedroom apartment on the first floor, Block 6, room 6201. No lift available, and there are 16 steps to reach the apartment, which made carrying luggage a bit of a hassle—probably more challenging for those with children.
The balcony was fantastic, equipped with a table and chairs, and faced south towards a couple of pools. The apartment interior was spacious, with enough seating, a sofa bed, and two TVs (one in the lounge, one in the bedroom). On the downside, there were limited British TV channels—only three. Wi-Fi was mediocre and frequently dropped out in the bedroom, balcony, opposite pool, and the hotel's main pool area.
The small kitchenette was well-stocked for a 1-2 week stay. There's an on-site minimart and ATM, but the prices were high—€3.60 for 1 liter of milk! The safe was free to use, but we had to pay a tourist tax upon check-in.
The bed was firm, which I didn’t mind, but the pillows were awful. Unfortunately, the back of the apartment faced a small road, and mornings were noisy with trucks, garbage collectors, delivery vans, and loud conversations starting from 5 a.m., even with earplugs. The window wasn’t properly double-glazed, adding to the disturbance.
Air conditioning worked well. However, the sofa wasn’t comfortable enough for long sitting sessions.
Both pools were spotless, with well-maintained grassy surroundings. This side of the complex, quieter and family-oriented, seemed ideal for those with babies due to the pool sizes. In early September, plenty of sunbeds were available.
The busier main pool, located at the back of the hotel, featured a pool restaurant and staff encouraging guests to join games like water polo and darts. Music played in this area, and one exceptional staff member went around adjusting umbrellas to keep guests cool in the shade—brilliant service.
Housekeeping maintained a high standard of cleanliness throughout the stay, although they don’t clean two days a week.
A bus stop two minutes away provides easy access to Alcudia or Puerto Pollensa port. A tip: don’t pay with cash on the bus since it’s 40% more expensive. Use a debit card or Apple Pay as there’s no prepaid card option available.
Both Alcudia and the port offer a variety of delightful restaurants. The bus ride to the port takes about 10 minutes and 15 minutes to Alcudia.
Airport transfer took 1 hour and 20 minutes via an 11-seater minibus provided by TUI.
Overall, we had a wonderfully relaxing time and would definitely consider returning.