Aquatic Safaris SCUBA Center

What travelers say:

Things that might help you have a more successful experience than I had:1. VERY, VERY carefully check your confirmation email. If you don't get an email, your dive isn't booked, despite what staff tell you. They won't hold dives for you. Once they send the email, any errors are your problem regardless of who made them. If booking for a party, and you didn't schedule the dive, make sure the person who gets the confirmation email checks it carefully - only one person in a party gets the email. If you cancel a dive, again, check that cancellation email. If you didn't get it, they didn't really cancel your dive and will charge you.2. Beware of staff error. This past summer while trying to book a dive, I was lied to repeatedly by staff and not told information I should have been told. Staff will not call you back. They will not pass on messages to the owners. When one staffer booked my sons for the wrong dive, a dive they weren't certified to take, he tried to convince them to go anyway, to cover for his mistake. He put their lives in danger to cover for his error.3. TOO busy. The owners, according to their own staff, are too busy to take your phone calls or return messages. I tried reaching them by phone multiple times. When advised to use the contact form on their website, they did not respond to that as well (yes, I checked my spam mail too, no answer). I was finally able to get them to respond to my concerns by sending a letter. Try that.4. Beware of the late cancellation! If they have to cancel your trip last minute due to weather, be advised you will get an EMAIL - at 5:15 AM while you are driving on the freeway from Raleigh or wherever you are coming from. So if you don't regularly check your email at 5AM, make sure you do on the day you're scheduled for a dive. They are not set up to send a text message to everyone, and even if they were, I wouldn't trust the staff to collect the information needed. They won't call. So check your email early!