This was my first experience staying at a Malmaison hotel, and it certainly won’t be my last. I spent six nights here, from August 5–11, 2025, and thoroughly enjoyed every aspect of this hotel. The reception team stood out with their friendliness, energy, resourcefulness, and genuine helpfulness. When I faced difficulties making reservations at other Malmaison hotels, one of the reception staff went out of their way to contact those locations and arrange all my upcoming bookings. Their kindness and exceptional service truly eased my travel plans and left a lasting impression.
Before this stay, I had never heard of the Malmaison brand. The wonderful experience in York led me to choose Malmaison hotels for the rest of my journey across England and Scotland. I even explored cities like Aberdeen, Dundee, Newcastle, and Leeds—all places I had never visited—because there were Malmaison hotels there.
My room at the York Malmaison was modern, spacious, and elegantly designed. It featured a cozy seating area, a mini refrigerator, a large wardrobe, and ample storage space suitable for an extended stay. The bathroom was equally outstanding, equipped with a walk-in shower, a soaking tub, high-quality toiletries, plush towels, robes, and slippers. The bed was incredibly comfortable, ensuring I had excellent nights' sleep throughout my stay.
The hotel's rooftop restaurant was another standout feature. Every meal was beautifully presented and tasted amazing, making it one of my best hotel dining experiences during my travels. The hotel was impeccably clean throughout, and all the staff I encountered were warm and welcoming. York itself is very walkable, with the train station, historic sites, and shops conveniently close to the Malmaison.
This first experience with Malmaison left such a great impression that I opted for multiple Malmaison hotels during my trip through England and Scotland, even returning to York for another stay. This hotel introduced me to the fantastic Malmaison brand, and I’ve been a devoted fan ever since.