To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All Reviews(762)
Positive reviews(750)
Reviews with photos/video(126)
Friendly front desk staff(153)
Classy environment(135)
Large rooms(91)
Many amenities(45)
Close to scenic area(31)
Perfect for kids(27)
Has rooms for families(22)
Relaxing hot springs(21)
Negative reviews(12)
SuperProfa
Cozy Standard Single Room
Stayed in Jul 2022
Couples
10 review
4.5/5
Great
Posted on Jul 24, 2022
Our stay here for a night was more than we expected. Hotel upgraded our room, very spacious, lots of utilities. Reception girls are super nice. Only thing that we didn't got is coffee/tea bags and there was an ashtray when we clearly mentioned non-smoking room.
Nearby is a market, restaurants... parking is free.
6/8
Guest User
Cozy Standard Room (2 beds)
Stayed in Feb 2022
Business travelers
17 review
2.2/5
Posted on Feb 19, 2022
This was the worse experience ever.
I'll never stay there again.
This is low season just after Chinese New year.
So we choose this hotel because the price is affordable, has hot spring advertised and the rating is 4.7, which they don't deserve.
We check in very smoothly and efficiently. The staff are friendly and nice. They tell us the hot spring is in another hotel nearby and not part of there hotel, we also need to buy tickets more 100 per person to use the hot spring. We are kind of disappointed but it's okay. So we get to the room, the decoration is neat and looks clean. It's winter time and the room is freezing cold. We turn in the air-conditioning for 3 hours and still feel cold. We ask the service to check the air-conditioning and they come to check and say it's okay we can take extra blankets, the room has tiled floor which makes it more cold, not comfortable. They refused to change a room and just say you can use extra blankets to keep warm. Then the noise insulation is terrible people shouting at night you can hear people in the next door or above. The bed is comfortable and big big pillow is very high and hurts my neck.
the worse thing ever is that the check out time we were told is 2pm they called us at 12.30pm to remind us and woke us up. Then the cleaner comes at one and knocks our door several times standing waiting with the cleaning trolley outside our room rushing us to get out. Talk about bad service. Never again. Even the decoration is nice and it's affordable. The chair is very dirty too. But beds are clean and neat.
I'd rather not be rushed or get cold at night with noisy room it's a circus.
6/8
Stuey_bhoy
Cozy Standard Room (2 beds)
Stayed in Jul 2021
Couples
15 review
3.7/5
Posted on Jul 29, 2021
We stayed in this resort for the use of the hot spring in the area. The hot springs price were not included in the cost of the room. The room was very comfortable. Good beds and shower facilities. The TV had two English channels that were good. We enjoyed our stay here. The Hot Springs in the area are not bad but not the best we've been in.
Response from Property: Dear international VIP: Hello, thank you very much for choosing Manya hot spring resort for your trip to Mount Emei. We are very sorry for your feedback. We are sorry that some details fail to meet your expectations. Warm tips: in order to meet the needs of the majority of customers, the hotel has specially launched the house price system with and without hot springs, I am very sorry that we failed to communicate with you actively and understand your preferences at the first time, which is our negligence in the process of service. Good quality and good reputation must carry the satisfaction of more customers. I hope you can stay in Manya again next time and give us the opportunity to provide service for you again. Your dissatisfaction is an exception. We will also record customers' preferences and provide attentive service. If you need help during your stay, Our customer service and duty manager provide you with help 24 hours. We look forward to your coming again. I wish you a happy life and a good mood! General manager Kelly
Mariam hashmi Mariam
Cozy Standard Single Room
Stayed in Sep 2021
Solo travelers
18 review
4.0/5
Very Good
Posted on Sep 27, 2021
The hotel and room was v clean and there were two separate room
For this price it was awesome
It doesn't have a spa you have to go to another hotel just 3 min walk and purchase a spa and that was just so so
Breakfast was atypical Chinese but I love soymilk and a boiled egg so it was ok
Sarah
Deluxe Parent-child Room
Stayed in Oct 2021
Friends
11 review
4.7/5
Amazing
Posted on Oct 10, 2021
Very comfy room! Location was great, right near the lake and many many restaurants
Response from Property: Dear guests! Thank you for choosing ManYa hotel. Every positive comment and every small compliment give us unlimited motivation. Our growth needs your support. Thank you. Look forward to your next visit and wish you a happy life!
Jianghumeijiurensheng
Cozy Standard Room (2 beds)
Stayed in Oct 2021
Family
27 review
2.0/5
Posted on Oct 7, 2021
There is no hot spring, the hot spring mentioned is someone else's, and they have to pay for it separately, and the distance is about 10 minutes away.
In addition to convenient transportation in general!
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing to stay at Manya Hot Spring Hotel. I am sorry that this stay has brought you a bad experience. Yuquanwan Hot Spring and we are a subsidiary of the hotel. It is on the back of the hotel!