To say that I was disappointed with, the Station Hotel in Ipswich is the greatest understatement of the century, the ‘hotel’ is a disgrace and an absolute hovel of a place in which I would not make my worst enemy reside at. The exterior and bar restaurant area are,at first impression good, in terms of style and décor however it soon becomes apparent that it is not very clean. However, when you climb the stairs to the accommodation this hovel of a place to stay reveals itself, the corridors and hallways are very run down and have a desperate requirement for a clean let alone a coat of paint and some maintenance. The room was awful, if I could have found another place to stay in the locality I would not have stayed it was astonishingly poor, in terms of décor, maintenance, and upkeep. This manifested itself when I noticed a hole in the wall, the ancient worn-out furniture, the stained wall above the electric heater, the lack of any bedside lighting (in fact, the only lighting in the room was from the harsh ceiling light), the television did not have an aerial therefore it only had BBC channels to watch, even though the room benefited from wardrobe yet with no clothes hangers it was rendered it useless, the hot tap over the basin was not connected to the water supply, therefore, there was no hot water, the only window in the room had single glazing and with so many gaps in the frame the cold air from outside streamed in the room making it impossible for the small electric heater to heat the room, the old mattress on the bed made for an uncomfortable nights sleep not helped due to a thin duvet and worn out pillows… I could add more... The website states that... ‘We have a selection of newly re-furbished beautiful rooms available’ and absolutely wholly an untruth, the site goes on to inform you that guests should expect ‘a comfortable well presented double room with ensuite shower. The bright and airy bedrooms at Riverside Hotel have large windows and tea/coffee facilities. All rooms have a work desk and TV, and ironing facilities are also provided. Free Wi-Fi is accessible throughout’ apart from the Wi-Fi all is fiction. A GREAT PLACE TO BE… as headlined on the website… it is definitely NOT. This is a terrible, disgusting hovel of a place to stay. The owner is delusional if he believes that he is offering guests ‘ a comfortable well presented’ place to stay however it was apparent that he does not care about that because when I presented him details of my stay he was full of excuses, could not bring himself to apologise for the inconvenience and lies told. He does not deserve anyone’s business. His attitude is replicated by the rest of the management team who also do not care about the hotel or any level of customer service. Described as a three-star hotel, it is not even worthy of being a one-star and should be avoided at all costs.
97 Reviews