Hotels near Grant Plaza Shopping Center, Mobile

Great location with a Costco next door! Room was clean and breakfast had good options.

I really enjoyed my stay I will be going back again.

Stayed 6/29-6/30. The hotel looks like an 80s building. The staff at the front desk on check in were nice enough, athough it appeared I interrupted one of their naps. No upgrades for elites at this property, despite a very very low occupancy - at least not for this ”titanium for life” member - perhaps you will do better. I was provided with a coupon for ”breakfast” and a $10 food and beverage credit. My room was adequate. Toilet barely flushed; standing water in tub. tiles falling off the wall. The bar of soap looked like the little sliver you have at the very end of a bar of soap, usually about 3 days after you should have replaced it. This property was so stingy with the soap that you only get one of those little slivers to share between the sink and the shower. Room needed a good dehumidifier as the A/C just didn't do it. So, after a long day driving from Houston to Mobile, went to bed early. Got up looking forward to breakfast. This hotel still has the lounge closed, but they have a nice area set aside in the restaurant. The ”free breakfast” consists of previously-frozen pastries, some fruit, and free coffee. That's it. So, glad I saved my $10 coupon. I tried explaining that I wanted to order off the menu. The waitstaff provided a menu. The breakfast menu us incredibly limited, especially for a ”full-service” Marriott. They had one interesting thing on there: an omelette with shrimp and crawfish. Great! I ordered that and a side of bacon. Tried to use my $10 food and beverage coupon, and was told, I can't, It is only for use in the restaurant. Apparently elite members sitting here are not considered part of the restaurant can do not expect to use your $10 F&B credit for breakfast. You simply can't. Not sure why, but had to pay full price. Will dispute on credit card. So, was going to stay another night, but checked out and went to another hotel. This one is very bad, no idea how they have 4 stars. Very very disappointing management, disappointing stay in general, and disappointing room. Keep looking for other properties - this is not a nice one at all.

We needed a place to stay as we traveled from the East coast to San Antonio, Texas. The hotel is right off of the highway and has a gas station nearby. Friendly staff helped us book the room over the phone as we drove, and they were very pleasant for check in. The double Queen room was spacious enough for our family of four, and we had plenty of room to set up our pack n play for the baby. Fridge kept our food and drinks cool. The hotel issues Dove products for shampoo, conditioner, etc. Good pressure in the shower. I melted into the bed….so comfy! We heard a train right before we went to bed, but we only heard it once. Would recommend.

I did not plan to stay at this hotel- I was on a long road trip, and due to unanticipated road work and traffic accidents along the way that caused significant driving delays, I was unable to make it to my destination that evening. I booked the room on the Marriott Bonvoy app. The desk clerk was not at the front desk when I arrived- he was in a room behind the desk. The hallway was dark and dingy- very poorly lit. The room was clean; however, I wanted to use the freezer in the room refrigerator and found what is shown in the attached photo. Other issues: lightbulb in the room was burnt out, and while shampoo and bar soap was in the room, there was no lotion. I went downstairs to ask for it- and again, the clerk had to be summoned to the desk. I had no issues whatsoever with noise. I was grateful that the hotel had a hot breakfast- the breakfast hostess was outgoing and welcoming, but so much so that she was almost intrusive. This hotel is located in a busy area off of I-65. If you want a less congestion, I suggest driving north a few miles to Saraland- there are newer hotels in a less urban setting. This hotel could be so much better with a thorough renovation and a few tweeks in customer service.

I stayed at the Resident Inn Marriott in Mobile Alabama.950 W I-65 Service Rd S.These are pictures from my Room218 Dec23-27,2023 Queen One bedroom Suite.My room looked nothing like the pictures shown online. It was very disappointing.I have several emails from contacting customer service all weekend about the condition of the room. I spoke with the lady at the front desk.She was very unbothered.There was no hot water, water damage on the ceilings, the appliance(stovetop)was broken with missing knobs.The carpet was stained.The dishwasher had the insulation or whatever it was coming out of the sides.The rooms were smelly and dingy.Just not Marriott quality at all.No housekeeping or cleaning done or available during the stay. You had to take your own trash out.The front desk lady told me when I checked in said that she would place a work order and someone would be by the next day. However, there was no truth to that at all, the next evening I went down to inquire, the guy at the front desk said there was no work order and he had no idea what I was talking about.They also slid a letter under our door at some point that said they let their staff off for the holidays.It would have been nice to know upon check in so we were told and we could have found somewhere else to stay. I have never stayed at a hotel where there was minimal to no staff. Terrible experience for a Christmas Holiday weekend. On a positive note and the only positive was the male staff (Marquise) that was very pleasant keeping breakfast stocked. The front desk staff was not concerned at all.When, I checked out,I mentioned the condition of the room and all the guy said was ”Im sorry”.There was nothing he could do because I booked through third party but I could call the General Manager which will be in by9.I spoke with her.She said to send her the pictures to her email and she would go take a look before she leaves for the day.She also said she left her phone at home and she would check the email that I sent with pics included and I did not hear anything else from her.Again, what was advertised online nice and clean is not what I ended up with in person. It was total opposite.The online advertising was very misleading.

Really like the room and service