Ken and Sharon QLD
May 26, 2024
The resort and amenities are excellent but a few things were terribly wrong. Being located in the middle of the ocean and constantly exposed to the prevailing weather, one would have thought that the building standards would be up to scratch but sadly they are not. During strong wind and rain, our room flooded. Water entered under doors, around windows and through the ceiling . The curtains, coach and floating flooring were drenched. This is not a new problem as the floating floor boards were deteriorated and loose from this happening regularly.We were moved to another room but still had to endure problems with continuous internet and power outages, fridge and lighting issues. For a reasonably new resort it is a thumbs down for the reasons noted. No offers from management for our great inconvenience and wet belongings!