We have stayed in this hotel before which makes our recent experience even more frustrating and disappointing. We booked a 2 BR 2 BA suite for 4 adults to attend our sons college graduation from Kent State. We arrived the Friday before as the graduation was scheduled at 10:00 AM the next day, about a 20 minute drive to campus. The first issue was the key cards either did not work or when they did, they worked once and were deactivated. We went to the front desk no less than 4 times and once while soaking wet as we couldn't get in our room after a swim. The clerk thought the batteries might be bad and changed them. That didn't work. She gave us more key cards to last through the night and they also became deactivated. The next issue occurred Saturday morning while getting ready to attend the graduation. We went to turn on the shower in the main bathroom only to notice it was dirty and had a children's sticker stuck to the bottom of the tub. If that wasn't bad enough the shower handle was broken and just spun around. No water, nothing. Also the bath mat was shredded with holes in it. In a panic we called the front desk and they sent a maintenance man. We once again mentioned the issue with the key cards. The maintenance man looked at the shower handle, tried it and said to me in an accusatory manner that someone broke the handle by forcing it the wrong way and he can't fix it without a plumber. I said why wasn't this room checked? I pointed out the dirt in the tub, the shredded bath mat, the broken handle and oh yes, dry dog food that was all over the carpet, which we also mentioned to front desk. He said all rooms were inspected. He left angrily while saying he will get us a key for another room so we can shower. After getting ready and now running late, we quickly spoke to the front desk person and said we need to talk about these issues when we get back as we are now late. When we returned the front desk accused us of ignoring their manager and walking away and also saying that maintenance said there was water in the tub and we broke the shower handle. They accused us of lying. This did not sit well with us and we were incredulous. We are here for a celebration and get accused of lying about breaking a shower handle. The solution was 50.00 credit or move rooms. We were only booked for two nights and the thought of not having a shower made us move rooms. We asked for at least a one night credit and they held firm, accusing us of lying. Additionally, the complimentary soap, conditioner and body washes were either empty or partly full. Even the room we went to shower in had no shampoo. We know this is complimentary but it flies in the face of their claims all the rooms are inspected by the maids and inspectors prior to check in. Obviously no inspection of our room was done as they would have seen the dry dog food, torn bathmat, the filthy tub and broken shower handle. Their treatment of us was disgusting and unprofe
Excellent
102 Reviews