This out-of-town complex of apartments with swimming pool on the face of it could be something special and our stay overall was fine, but I think it was more by luck than design. We booked a 6 night stay during July ---still early days after the COVID-19 lock-down and there were promises on the web-site that the highest standards of precautions against infection were being taken. We arrived after a long journey, three hours later then planned, only to find that our apartment was not ready. We apparently were not the only ones in this predicament. My wife was not happy and made her feelings known to the receptionist, who could not promise a firm time. To make matters worse there was nowhere to sit while waiting and certainly no offer of a drink to quench our thirst. Perhaps our grim faces did some good, but we still had to wait another 30 minutes or so before being booked in. The apartment was on the second floor in 'Block D' so we needed to move the car to make it easier to bring in our belongings. We could not find a sign on any building showing the letter 'D' but one of the guests showed us where it was. “There is a lift just along the corridor” she affirmed, then with a wicked smile, pointed to a notice taped to the lift door which read: 'Out of Order'. Welcome to 'All Suites'! The apartment was short of a bed we thought at first – perhaps we had to make up the sofa and sleep on that. We were very confused as to how to use it as a bed until there was a knock on the door – one of the staff had been sent up to see if we were OK. She was puzzled as to why we were trying to make up the sofa into a bed when we had a separate bedroom which was behind another door that we had failed to notice. We had only paid for a standard studio – so it appears we had received an upgrade! She kindly also directed us to another lift, this time one that did work. Our six nights passed off well and we enjoyed the much needed break. But there were as many dissenters amongst the guests at the complex, as there were happy ones about the offering. Here are a few reasons why all was not perfect. Firstly, no protector for the mattress nor for the pillows – first rule in being an hotelier and during enhanced sanitary precautions – unforgivable. The reason we did not complain at the time about this was that the mattress appeared clean and quite frankly we doubted if anything would have been done about providing it, plus we did we want staff back in our room. Light bulbs not working, power socket next to the washbasin in contravention of French rules for bathroom electrical safety. No information pack, towels and sheets only changed every 7 days (so we had only one set) and railings on balcony covered with bird droppings, floor tile missing etc.etc. If you are going to stay here I suggest you ring up first and ask them what you should expect. Good luck.
Excellent
89 Reviews