Extended Stay America Suites - Detroit - Ann Arbor - Briarwood Mall

This place is absolutely filthy! My husband walked in, looked around, and left to stay at Hyatt. He was there 15 minutes.

Had two bookings.  First time they gave away my room.  Second booking they gave me a dirty room.  Even the cleaner was shocked they put me there and tried to quickly clean for me bc it was not done.  Horrible experience both times.

Worst hotel we have ever stayed in. From the elevator to the room, it was not clean. We walked into the room and it smelled horrible. We were going to leave, but thought we could handle it for one night. I wish we would have left. It was not worth it. There was tape on the floor going into the bathroom to hold the carpet down. The kitchen ceiling light cover was half off hanging down.

Not sure what was going on in this place but we will not be staying at another extended stay again. Staff was sleeping instead of working and not helpful at all. Needs help in many ways.

Room was clean,staff was nice,no breakfast has coffee. Room we stayed in had a regular size frig. An 2 burners for a stove but not any cooking ware or plates or silver ware.

I reserved a room with two beds, none were available when we checked in. It took 4 tries before we were able to get into a room. First room, toilet was plugged and wouldn't flush. Second room smelled like someone had smoked in the room and the phone didn't work in the room Third the key wouldn't work and there was red tape on the lock Fourth room we were able to get into. The kitchen had no dishes in it. I understand after rereading another review you could ask for a kitchen kit. This wasn't mentioned at check in. The vinyl floor area was sticky. One chair has some kind of dirt on it. We covered it with a towel. There was an ice cube tray in the freezer with ice in it that was yellowish. Very unappealing. There weren't visible lines in the parking lot and there was a large pot in the middle of one of the exits. The property looked tired.