DoubleTree by Hilton Changbaishan Hot Spring

The hotel's location is a bit remote, but that's typical for hot spring hotels. I communicated with the front desk a few days before arrival. I sent them my high-speed rail information and scheduled a pickup at Changbaishan Station. So, despite the somewhat remote location, the hotel's shuttle service was excellent. The front desk staff were also very good. When I arrived, I had intended for the front desk to book a rafting trip for me, but it turned out the hotel's contract with the rafting company had expired, so we had to sort it out ourselves. (I had inquired with the front desk a week prior, and they said it could be arranged there. I was surprised to find upon arrival that the hotel had just canceled its contract with the rafting company.) I want to be clear, I'm not blaming the hotel; it was just bad luck. I do hope the hotel can continue to assist out-of-towners in the future, as foreigners often face difficulties booking things in China without local phone numbers. I wanted to see Tianchi Lake, but it was closed all three days I was there. Rafting was also out. So, I ended up staying at the hotel. However, I enjoyed several hot spring baths, visited the gym, and the hotel can also arrange skiing for you. We didn't go skiing because we had elderly people with us. So, staying at the hotel wasn't bad at all. There are only two restaurants: a Korean restaurant and the hotel's buffet. The food was good, but the dinner shrimp seemed to be limited. I arrived at 7:30 PM and only got two shrimp, while my dad got five. Then there were none left, and the restaurant staff didn't replenish them. The room was very large and clean. I particularly liked the rooms at this hotel. The hot spring has both indoor and outdoor sections. I might return in the future.

The hotel room facilities are good. As for the service, apart from one lady at the front desk whose attitude I found to be unprofessional and not good enough, all other staff members were very friendly. I'm not sure why, but she was there every day. The hotel's own hot spring isn't great; the indoor one is practically unusable, only reaching a maximum of 35 degrees Celsius, so you can only go to the outdoor one.

Facilities: Excellent and clean, with a comfortable and unique hot spring. Service: The hotel staff and the restaurant staff, especially Serena Hao (special shout-out!), were enthusiastic and provided attentive service. 👍👍 Cleanliness: Clean and tidy, with timely housekeeping and a spotless bathroom. Breakfast: A rich variety of options. Overall, I was very satisfied with the accommodation during my trip to Changbai Mountain. 👍

The environment is great, with a large forest behind the hotel that's perfect for a walk. Many services were particularly thoughtful. We bought tickets for the northern slope of Tianchi at 12 PM, and the hotel's VIP service offered a direct shuttle to the mountain gate at 9 AM, allowing us to enter the scenic area immediately after scanning our tickets. In the afternoon, we enjoyed the hot springs, which were well-serviced and not crowded. We even booked a full-body scrub. The small cookies given by the front desk were also delicious, putting a perfect end to our trip to Northeast China.

Changbai Mountain DoubleTree by Hilton, excellent service, skiing, and hot springs – highly recommend! They provide a dedicated concierge who helps with itinerary planning, offering a one-stop service. The complimentary access to Hongsongwang Ski Resort was great; my child played for 3 hours and had a fantastic time. The hotel is located near the old gate of Changbai Mountain, and the scenic drive along G331 National Highway offers stunning views. The hotel has its own volcanic hot springs. The experience of outdoor snow and hot springs is truly unique! It's definitely a top choice for a vacation to the North Slope of Changbai Mountain!

The room, ambiance, and service were all excellent. The complimentary hot spring and ski tickets were a practical bonus. The breakfast buffet was plentiful. My only minor complaint is that the hotel only has one restaurant and one takeout option, so the choices were a bit limited.

The hotel service was incredibly attentive. From the moment we got off the high-speed train, there was a bus ready to pick us up, which was super convenient! We were so lucky that Tianchi (Heaven Lake) was open, and the VIP tickets provided by the hotel were a huge help, saving us a lot of time queuing. Our room was spacious and clean. A big thank you to our butler, JACKSON JAMES, for their thoughtful service – we truly felt at home! We'll definitely be back if we get the chance.

The booking stated butler service and cookies, but no one contacted us without us asking, so these details were poorly handled. The butler service was terrible, there was no butler at all, and their service attitude was bad and impatient. I wonder if this hotel is state-owned because it seems like they don't care about getting business, hence their poor service attitude towards guests! The hygiene wasn't very good either; some things hadn't been cleaned properly. We wanted to visit the hot springs first, but they told us we couldn't, so the overall experience felt lacking.