Antwerp Hotels with Airport pickup service

The location is close to the station and there are many places to eat nearby. The staff are friendly and the rooms and bathrooms are clean. There is a hair dryer, iron, coffee pot, etc. in the room, and you can stay comfortably for 3 days.

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo

No extra bed available. Good location, close to all attractions. The room is small, but this is a common problem in European hotels. Suitable for children and children. Did not drive, it is not clear whether there is parking

Due to my booking error at another hotel we ended up at the FranQ. An awesome stay from check in to check out. The room was beautiful and very clean. Our dining experience was made great by Iren the bartender. It was not very busy and she spent time with us and fully explained the menu. You can tell she is proud to be working there and it showed.

I’ve traveled all over the world and this is by far one of the most special places I have ever stayed. The staff truly made this hotel feel like a sanctuary. Antoine, Wilhelmina, and Gonzo were just a few of the many people working there that made this experience exceptional. The architecture, the history, the tranquility…this exceeded all expectations. I can’t wait to come back. I really hope one day I can!

We were in Antwerp for a mother and daughter trip. De Witte Lelie is a charming hotel in a beautiful central location in Antwerpen. When we checked in my daughter could choose a room from the ones available: it was her birthday. The staff is professional, polite, kind, friendly and charming. There was always a smile from Nem for us when we left the hotel in the morning and a smile from William when we came back in the evening. We would have stayed a fourth night (last minute) but, unfortunately, the hotel was fully booked. The last night we found a lovely birthday cake upon our return at the hotel. It was such a kind and thoughtful surprise! The rooms are stunning, all with a different design. The hotel is clean, the room service impeccable. There is attention for details at all levels. We can’t wait to be back here next time!

Most importantly- the location is great, the bed very comfortable and the whole place was very clean and nicely decorated. One should be aware, though, that all rooms can only be reached via rather steep and narrow stairs, we were staying on the fourth floor with an incredible view of the place and the surrounding restaurants and bars. Given the height of the floors, I was very happy I only had a small bag of luggage. Our room had a fridge and a small coffee machine, no kitchenette. We also had no heating in the bathroom, as the small heater there did not work, and only a small air heating unit in the room, which could not at all keep up with the frigid February temperatures. I would have also appreciated a bath rug. The price is acceptable for the location, though, and, again, it’s very clean and the staff in the adjoining café are very accommodating and friendly.

A stay at Villa Einstein Apartments places you in the heart of Antwerp, steps from Diamondland and De Keyserlei. This apartment is 0.1 mi (0.2 km) from Century Center and 0.3 mi (0.4 km) from Antwerp Zoo.A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours).Make yourself at home in one of the 3 guestrooms, featuring kitchens with refrigerators and ovens. Wired and wireless internet access is complimentary, while 55-inch flat-screen televisions with cable programming provide entertainment. Conveniences include separate sitting areas and microwaves, and housekeeping is provided weekly.

With a stay at Citystay in Antwerp (Old Town), you'll be within a 5-minute walk of Antwerp Market Square and Maritime Park. This hotel is 0.2 mi (0.3 km) from Butcher's Hall and 0.3 mi (0.4 km) from Cathedral of Our Lady.Make use of convenient amenities such as complimentary wireless internet access, tour/ticket assistance, and bike storage.Featured amenities include express check-in, express check-out, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).Make yourself at home in one of the 7 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.