Extended Stay America Suites - Los Angeles - Arcadia

Adriana, the General Manager, was terrific. She has a very welcoming presence. Adriana gave me a great room. It was clean, quiet, and beautiful. I have enjoyed my stay immensely.

All good, clean place, wonderful price. Will book again

The floors were dirty. Underneath the beds were very dirty. The toilet seat was loose. The sink faucet in the bathroom didn't have a stopper and looking through that hole was so gross. When you turn on the water at the sink bathroom, it didn't have a smooth flow. The water will spray hard not floating through smoothly.

Front desk was friendly upon arrival. After check in we went straight to our room where the entire hallway smelled of old cigarettes and barking dogs. It was already 10 pm. We used the restroom, which after flushing became clogged. We had to go downstairs to ask for a plunger. The front desk ask me if we put toilet paper in the toilet. I said yes… confused by the question, and he said yes it will clog fast if you put toilet paper in. I asked where I was supposed to put the used tissue paper? He said the trash can. I’m beside myself. He handed me a plunger where I had to go back upstairs through the musty hall holding a plunger in a plastic bag. I’ve never felt so uncomfortable and grossed out. Terrible stay, bed was uncomfortable, shower was not cleaned well. Overall terrible experience. I would never stay at another one if their hotels again. It was a one night stay for my son’s track meet in Arcadia. Extremely disappointed and dissatisfied with this stay, considering I had to drive 6+ hours each way for the event. Would’ve been nice to have some comfort and piece of mind.