Courtyard Dallas Arlington South

We would like to thank the front desk clerk who checked us in and thanked us for waiting patiently! She was very professional and her smile made our very long exhausting trip from Seattle a little better! The location was great, near many restaurants and shopping. I love that it quiet and easily accessible to the highway.

Property overall was great. Room was really nice! Poor service. Early checked in almost 24hrs advance before my arrival date on courtyards website. Called and spoke with courtyards representative shortly after, “At hotel” I stated that I checked in, “because you know that would make their lives easier, and that I would like to request 1st floor, for personal reasons, and was told absolutely no problem and that I was all set, providing confirmation and name, everything. Arrived at property next day and I spoke with another courtyards employee “a gentleman “ fed me a line of bs, basically stated because I booked third party via “ *******” they give out all requested rooms to guests that book directly through them and that we get leftovers! And because of the football games, “which there wasn’t any” there was nothing left for me, and proceeded to offer me a suite on the first floor “with additional cost” I declined obviously, and than had the audacity to offer me a free water 🙄 I guess, after seeing the blood shot eyes and steam coming out my eyes I’m sure he thought it would be a good idea to cool me down but what ever, if that so to be true fine. But I booked my room 2 days advance, checked in almost 24hrs BEFORE check in and called to speak with someone directly! Absolutely unacceptable and very poor customer service skills!

I stayed in room 202 and it seemed like a gremlin was in the electrical system during my stay. My CPAP machine shorted out, some days my phone would charge some days it would not. I finally had to plug my phone into the tv port to charge it! Though my watch seemed to charge just fine.

The room was clean and the service was awesome. The rooms are quiet and the Bistro is a nice place for a snack. Definitely will be back!

The hotel was ok. Unfortunately, there were a lot of "hidden" fees that you are not told about until you get there. The hotel adds a $30 incidental fee for your stay and it is not refunded for 7-10 days. They also charge $7 for parking. In addition, there is no free continental breakfast. It is $6 per person. It seems like all this hotel is doing is trying to make money off of you.

The staff was super friendly and very accommodating. We stayed here to go to the football game on Thanksgiving and they did not disappoint. I thought the room i reserved came with a couch for my nephew, but i was wrong so he gave us the adjoining room with no additional charge. This made my niece and nephew so excited. Thank you for helping make this a very memorable stay. We truly appreciated your kindness..will definitely be staying again.

Staff was great, room was a good size. Need to check on 3rd party websites(expedia), they are advertise complementary Breakfast on their site for your hotel.

The front desk staff were super friendly and the room was clean and spacious

Beautiful hotel. Well appointed. Comfortable bed. Quiet rooms even though the place was sold out. Will definitely stay again on my next visit to Dallass