The Line Austin

What a terrible experience all around. First, I booked a "lake side" view and got a view of the next building. Second, I was charged $28 a day plus tax for "Amenities". When I called to ask what those where some ignorant chick said "It's like paddle boarding, scooters, you know, every guest gets charged for it", and then she hung up on me. I didn't use the mini fridge, and they didn't even have basic muffins or juice for breakfast so the amenities are BS. The decor is marketing as some hip, eclectic "vide" but its just and old building. The elevator smelled disgusting, and the carpet was so worn out I don't think they've ever changed it.

The room's AC was inconsistent, difficult to find the right temperature. The room we had was right behind the elevators so it was hard to sleep hearing them going nonstop til 3am. The bathroom was also extremely dark and hard to even see yourself in the mirror.

Everything is good except it doesn’t offer free water

Was fine, but I have to say I was a bit disappointed to see that our room did not have a view at all, but of a cement wall, TV did not work, only one side of our bed had lights the other bed did not, was so dark in the bathroom that my wife could hardly get ready, and was overall just not impressed. I got this room for our anniversary to have a view and I got exactly the opposite was not worth the money.

Solid stay. The staff are extremely helpful and friendly. The onsite taco bar is also good. The daily amenity fee adds up quickly once they tack on taxes, and works out to be roughly 36 on top of your daily room rate. Location is top notch as well and the valet guys are excellent Good

To be fair, I think we would’ve had a better experience if there wasn’t a giant black tie wedding, and the Billie Eilish concert happening at the same time and all of those people at our hotel. The pool was always crowded except for late at night and it was not heated as advertised (and ultimately why we chose this hotel for my 50th) so we didn’t enjoy what we hoped for. Our room service breakfast was delivered half complete. We called for the missing items. Service said they’d be right back. They never showed up. We also called for towels because the shower leaked onto the tile no matter what and they never arrived. I did stop by the front desk and spoke to the manager who was very nice and addressed our concerns. The stress of the big wedding and concert crowd was apparent on the staff’s faces. Bless them, they did their best. However, when we checked in the front desk staff told us to happy hour at the 6th floor restaurant and bar. We put our luggage away and went there. We were greeted with two annoyed young hostess who were appalled that we dared to show up without a reservation. This was around 5:30om and the deck area had one person on it. Wasn’t the best start to our stay. I probably won’t stay here again because there are comparable options, but I see the appeal and vibe is cool.

Great location and view. Clean and large rooms. Very helpful staff. Daily housekeeping services were very good. Alfred Coffees shop is very good.

Front desk staff great. Gym great. Housecleaning missed cleaning my room (partially my fault as I was in the room for the first pass), but then for turndown service as a substitute, just replaced towels and that was all. Windows all need cleaning, especially glass elevator shaft. I don’t understand how hotels are okay with filthy windows.

The Line never disappoints. Such a great location with nicely appointed rooms and the staff is terrific. We had dinner at Arlo which was so delicious and breakfast at Veracruz which was also amazing. We look forward to doing a staycation here again in the near future.