Hilton Beijing Wangfujing

Hilton Beijing Wangfujing Reviews

Hilton Beijing Wangfujing

No. 8 East Wangfujing Street, Dongcheng District, Beijing, 100006, ChinaView Hotel Details
Hilton Beijing Wangfujing
Hilton Beijing WangfujingHilton Beijing WangfujingHilton Beijing Wangfujing
Check available rooms for your travel dates
We Price Match
1 night

Hilton Beijing Wangfujing Guest Reviews

4.6/5
Very Good
3957 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
Filter by:
Sort by:
All reviews(3957)
Positive reviews(3755)
Reviews with photos/video(887)
Friendly front desk staff(352)
Large rooms(304)
Convenient for shopping(179)
Near shopping area(161)
Delicious breakfast(157)
Tasty restaurant(31)
Excellent afternoon tea(18)
Negative reviews(202)
Guest User
Deluxe Plus
Stayed in Jun 2024
Couples
8 review
5.0/5
Outstanding
Posted on Jun 11, 2024
The services was really great tho And The front desk officer Robin Lin (林大富) He served really great tho So have a great day 😂😈☺️
6/20
Response from Property: Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, especially recognition of our outstanding Team Member Mr. Robin Lin Dafu from Front Office, your recognition is the motivation for us to do better! Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!
Toristino
Deluxe King Room
Stayed in Jul 2024
Family
37 review
2.2/5
Posted on Jul 6, 2024
Surprised by the state of the room ! Dirty carpet , fungus on the walls , cracks … I had difficult time to sleep ! The big surprise was the next morning with almost non eatable breakfast , managed by rude and non professional person named Eric or so … well, I do not recommend this place at all and I felt that was my first mistake during my long stay in Beijing .
Response from Property: Dear Valued Guest, Greetings from Hilton Beijing Wangfujing, and thank you for staying with us. We would like to personally extend you our most sincere gratitude for taking your time to reply to our survey and share your feedback about your recent experience with us, which unfortunately this time it wasn't the most pleasant. First of all, we deeply realized our Facilities may a bit of old. Our Hotel has been open for more than ten years, some Facilities or Equipment are showing a sense of age. We have strengthened the daily maintenance, renovation plans delayed by the pandemic have been put on the schedule.. Your kind understanding in this matter would be most appreciated! Also, we appreciated your feedback about the breakfast, we will look into this area with our Related Depart Head and make improvements accordingly. Please accept our sincere apologies for the inconveniences and disappointment that have brought to you while you stay with us. We hope you will reconsider us on your next visit to Beijing and we look forward to welcome you back soon. Meanwhile, if you need any further assistance from hotel side, please do not hesitate to contact us.
Guest User
Deluxe Twin Room
Stayed in Jun 2024
Family
1 review
4.2/5
Very Good
Posted on Jun 19, 2024
Location was great for our trip. Nearby APM mall was good for food and subway. Room was big and clean. Housekeeping could be better to provide 4 towels since we were 4 guests instead of us having to ask for it all the time.
Response from Property: Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and thank you very much for your comments. We are glad to learn that you've enjoyed your stay here, and our location have brought you a great convenience to explore the attractions of this city. We'll keep making efforts on areas to continue delivering each and every guest with exceptional experience. Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!
Guest User
Style Twin Suite
Stayed in May 2024
Solo travelers
1 review
4.5/5
Great
Posted on Jun 2, 2024
The location was very good. Staff were very nice, the hotel smelt amazing. The room was huge, there was a problem regarding a dirty towel but June the hotels guest relations manager was very quick to rectify the mistake and offered breakfast and coffee to me. I would definitely go back
Response from Property: Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, especially recognition of our outstanding Team Member Ms. June Liang from Front Office, your recognition is the motivation for us to do better! Thank you once again for your vivid feedback, we will pay more attention on the details in future daily work to prevent a similar situation from happening again. We are looking forward to welcome you back offer you another great experience!
Sulihanto
Deluxe King Room
Stayed in Jul 2024
Family
7 review
5.0/5
Outstanding
Posted on Jul 14, 2024
Nice place, good location, room very clean and tidy. Staff helpful
Response from Property: Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, especially recognition of our outstanding Team Members, your recognition is the motivation for us to do better. Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!
Vivian
Style Twin Suite
Stayed in Jun 2024
Family
14 review
5.0/5
Outstanding
Posted on Jul 4, 2024
Wonderful experience with Himton. Friendly staffs and lovely room.
Response from Property: Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, especially recognition of our outstanding Team Members, your recognition is the motivation for us to do better. Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!
Hoe
Deluxe King Room
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 2, 2024
The service provided by the check in staff - didn’t catch his name - on shift on 1 April ard 5.45pm was impeccable! ( short hair, round face with specs at the front desk - right side ) would like to commend him on his attentiveness, politeness which made us feel very welcomed. I also want to give special thanks to the concierge trainee Mia Su who helped me twice on 2nd April with my cardboard box of purchased items, help carry the box/ and also help talk to my didi driver on the right terminal to go to. She was polite, helpful and professional. The mister attendant at the front of the hotel was very helpful w our heavy suitcases and carton box full of Beijing specialty goods on 2 April 4.45pm when we were leaving for the airport Thanks Hilton Beijing, love the room and the good service provided by all the staff here. Will definitely come back again Lastly thanks for the cute Hilton bear from Robin Lin Da Fu.
Response from Property: Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. First of all, we are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, and also, we are proud of the Team Members who delivered such a welcoming, warm and attentive service during your stay. Your recognition is the motivation for us to do better! Thank you once again for your sincere feedback. We are looking forward to welcome you back offer you another great experience!
Helen
Deluxe Plus
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 16, 2024
The stay was spectacular! We had wonderful experince especially with the receptionist service - Mr. Robin. Lovely hotel with all necessary amenities.
Response from Property: Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, especially recognition of our outstanding Team Member Mr. Robin Lin from Front Office, your recognition is the motivation for us to do better! Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!
Guest User
Deluxe Twin Room
Stayed in Jun 2024
Family
2 review
4.7/5
Amazing
Posted on Jul 4, 2024
Location is very convenient. Only about 5 mins walk to wangfujing pedestrian street. About 25 mins walk from the tiananmen square. The room was huge but the toilette in our room had a smelly outdoor that couldnt be washed away somehow. But overall a recommended place to stay.
Response from Property: Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to have received your feedback and to learn that your overall stay with us was positive. Also, due to the privacy of this Platform, we could not accurate your booking, and we did not receive the feedback from guest about the toilette nowadays. If you would like to share more details and information with us, please contact us directly and we are delighted to keep making improvements on areas to offer guest with an exceptional experience. Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!
Anonymous User
Deluxe King Room
Stayed in Jul 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Aug 2, 2024
Good location, quite clean, very convenient. I would say i will choose this hotel again
Response from Property: Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, your recognition is the motivation for us to do better! Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!
Kelvin
Deluxe King Room
Stayed in Jun 2024
Family
1 review
4.5/5
Great
Posted on Jun 23, 2024
Highly recommended. We have booked 2 rooms for 4 nights. Our rooms are spacious and well designed. Just one thing we found that breakfast would need to be improved.
Response from Property: Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, your recognition is the motivation for us to do better! Furthermore, we really appreciated your feedback about the breakfast, we are always focusing on offer the products not lower than Brand Standard, and keep making effort to improve guest's experience. Last but not least, we are looking forward to welcome you back in the near future!
rach_t
Deluxe King Room
Stayed in Jun 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jun 17, 2024
The hospitality at the Hilton is top notch, all the staff were friendly and accommodating, and it was always service with a smile. The location is fantastic, cut through APM Mall and you're right on wangfujing street. The nearest subway is also a short 3-5min walk away. We definitely enjoyed our stay at the Hilton. A special thank you to Ivanka Zhang for the great service!
Response from Property: Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and thank you very much for your comments. We are glad to learn that you've enjoyed your stay here, and our location have brought you a great convenience to explore the attractions of this city. We'll keep making efforts on areas to continue delivering each and every guest with exceptional experience! Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!
Anonymous User
Deluxe Plus
Stayed in Jun 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Jun 17, 2024
Perfect location with many malls nearby. Average food but can be better with more selection
Response from Property: Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and thank you very much for your comments. We are glad to learn that you've enjoyed your stay here, and our location have brought you a great convenience to explore the attractions of this city. We'll keep making efforts on areas to continue delivering each and every guest with exceptional experience! Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!
Boon Tiong
Deluxe Plus
Stayed in Apr 2024
Family
3 review
3.7/5
Posted on Apr 25, 2024
The location is excellent. There is still some room for improvement on the service. Some repairs work needed as well. Breakfast could be better.
Response from Property: Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. First of all, we are glad to learn that you've enjoyed your stay here, and our location have brought you a great convenience to explore the attractions of this city. In relation to the repairs work, we deeply realized our Facilities may a bit of old. Our Hotel has been open for more than ten years, some Facilities or Equipment are showing a sense of age. We have strengthened the daily maintenance, renovation plans delayed by the pandemic have been put on the schedule.. Your kind understanding in this matter would be most appreciated! We really appreciated your feedback about breakfast, we are always focusing on offer the products not lower than Brand Standard. Due to the privacy protection of the Platform, we could not confirm your reservation and stay information, if you would like to share more details on service, please contact us directly and we are delighted to keep making improvements on areas to offer guest with an exceptional experience. Once again, thank you for your sincere feedback, we hope you will reconsider us on your next visit to Beijing and we are looking forward to welcome you back to make it right for you next time!
Calder
Deluxe King Room
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 22, 2024
great hotel. Awesome location. Next to Wangfujing snapping center. Walkable distance to a lot of good restaurants.
Response from Property: Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and thank you very much for your comments. We are glad to learn that you've enjoyed your stay here, and our location have brought you a great convenience to explore the attractions of this city. We'll keep making efforts on areas to continue delivering each and every guest with exceptional experience! Thank you for your precious support. We are looking forward to your next visit!