Grand Millennium Beijing

The hotel's location is excellent, right outside a metro station. The service attitude is also good, especially the greeters at the entrance and the elevator attendant. The gym facilities are quite comprehensive. Although the hotel is older, the room amenities are well-maintained. My only complaint is that the breakfast variety doesn't match the price.

Upon checking in, Miss Zoe at the front desk was incredibly enthusiastic. When I asked about upgrading my room type, she immediately and proactively helped me check and change it, quickly finding me a room with a better view. She was patient and polite throughout our conversation, very efficient, and took the initiative to explain the hotel facilities. Her attention to detail showed thoughtful service, and she was serious and responsible in addressing guest needs. She's an excellent front desk staff member! 👍

Special thanks to Front Office Manager Kevin for his excellent and friendly service, and to concierge Guo Hao for his proactive and warm assistance with our luggage.

Very close to the CCTV Tower, and Jintai Xizhao subway station is right next door, making transportation very convenient. It has that unique charm of an older hotel. The services were standard, nothing to complain about.

The doorman service wasn't great; most guests had to carry their own luggage after getting out of the car. The front desk service, however, was excellent; they immediately changed my room after I explained my needs. The room was spacious, and I loved the layout, though it was a bit dated. Its location is a major plus, though. One more thing: all food deliveries were left in the delivery locker, and I'm not sure if it's hotel policy not to deliver to rooms.

The location is good. This is an older five-star hotel, so it has some history and the facilities aren't particularly new. The elevator sensor, in particular, is not very responsive.

This hotel was absolutely terrible, I will not be staying here again. Early on a weekend morning, I was violently woken up from my sleep by loud banging and drilling sounds from the next room. I went out and spoke to the maintenance worker, asking why they couldn't choose a different time for the work. A minute later, the banging started again. I went out a second time and told the maintenance worker that since he was hotel staff, he could come back to do the repairs in the afternoon. I reported it to the hotel's customer service center, and the duty manager called me back, saying they had the right to perform repairs after 9 AM. I quickly retorted, 'If you think you have the right, then you shouldn't have bothered calling me back. You're a truly interesting duty manager,' and then hung up. This really blew my mind. In the core area of Beijing's CBD, a duty manager at a five-star hotel (not just a regular employee, mind you) actually has this level of professionalism. They lack even the most basic work ethics. When faced with a problem, their first reaction is to deflect responsibility. They're not even as good as the housekeeping call center agent, who at least understands to apologize first and also understands that the key issue raised by the guest isn't whether they have the right to repair, but whether they can avoid disturbing guests and do the repairs in the afternoon. For a five-star hotel duty manager to have this level of competence, you can imagine what the rest is like. I had already extended my stay for two more days and it was too much hassle to change hotels, so I just had to finish my stay. But I will definitely not be returning in the future.

The service was great! The toilet wasn't flushing well, and when I told the front desk, they immediately moved me to another room. The environment is nice and definitely worth recommending.

This stay was fantastic! A special shout-out to Fiona at the front desk. Check-in was incredibly fast, and she was polite and friendly throughout. She proactively explained all the hotel facilities, and when I encountered a couple of issues during my stay, she resolved them promptly and professionally. Her thoughtful and attentive service made my trip extra comfortable. Highly recommend!