ECHARM HOTIE（Beijing West Railway Station South Plaza store)

ECHARM HOTIE（Beijing West Railway Station South Plaza store) Reviews

ECHARM HOTIE（Beijing West Railway Station South Plaza store)

1st floor, building 27, Lianhuachi Nanli, Fengtai District, Beijing, ChinaView Hotel Details
ECHARM HOTIE（Beijing West Railway Station South Plaza store)
ECHARM HOTIE（Beijing West Railway Station South Plaza store)ECHARM HOTIE（Beijing West Railway Station South Plaza store)ECHARM HOTIE（Beijing West Railway Station South Plaza store)
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ECHARM HOTIE（Beijing West Railway Station South Plaza store) Guest Reviews

4.7/5
Outstanding
735 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(735)
Positive reviews(720)
Reviews with photos/video(80)
Convenient location(122)
Classy environment(79)
Friendly front desk staff(68)
Easy to get around(66)
Quiet & comfortable(54)
Awesome amenities(48)
Close to metro(23)
Would stay again(19)
Negative reviews(15)
Guest User
Cozy 1-bed Room
Stayed in Oct 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 4, 2024
Awesome location, easy walking distance to the Beijing west train station. The staff was super friendly and also spoke a bit of English which was great, the rooms were super clean and staff take your luggage to your room for you. Recommend this stay.
Response from Property: The hotel is very happy to receive your comments and hope you will come again.
KT SUNIL
Standard Room - Atrium-View (Double bed)
Stayed in Mar 2024
Business travelers
4 review
2.5/5
Posted on Mar 28, 2024
Communication with front desk people very difficult, only two of them are English speaking, but helpful and courteous
Response from Property: Dear guest, we are sorry that we could not bring you a good stay experience. We are also working hard to improve our foreign language reception capabilities. You are welcome to come again next time!
Guest User
Cozy 1-bed Room
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jul 16, 2024
Everything Fine - good Location near railway
Cengshengxin
Cozy 1-bed Room
Stayed in Aug 2024
Business travelers
11 review
4.5/5
Great
Posted on Aug 25, 2024
The service is OK, it is very close to Beijing West Railway Station, the price is reasonable, but the hygiene is a bit embarrassing, the pillowcase is very dirty
Original TextTranslated by Google
Response from Property: Wow, thank you for your praise. Special love must be given to special you. Yibao is really happy to see your evaluation. I am very happy to get your recognition of the hotel service. The question you raised has been fed back to the housekeeping department. I am very sorry for the negligence in my work and the inconvenience it has caused you. Hygiene has always been the core and key point of hotel services. Thank you for your comments and corrections. The hotel will strengthen supervision in the future. Welcome to visit next time.
Guest User
Cozy 1-bed Room
Stayed in Jun 2024
Family
1 review
3.7/5
Posted on Jun 27, 2024
The room at the elevator entrance that was assigned to me at first was a bit noisy, and they said they would change my room, but they didn't change it the next day due to personal reasons. My belongings were stored at the front desk, and they helped me get my facial cleanser when I forgot it when I checked out. The service was very good... It is close to the subway entrance and the Military Museum, and it is convenient for travel.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry that we cannot arrange the room you like. Xiaoyi is very happy to receive your fair evaluation. We hope that we will work hard to make you very satisfied. I hope you will come next time!
Guest User
Cozy 1-bed Room
Stayed in Jul 2024
Business travelers
27 review
5.0/5
Outstanding
Posted on Aug 26, 2024
The room is quite nice, much bigger than expected, and the soundproofing is also good
Original TextTranslated by Google
Response from Property: Wow, thank you for your praise. Special love must be given to special you. Yibao is really happy to see your evaluation. I am very happy to get your recognition of the hotel. I hope we will work a hundred times harder to make you very satisfied. I hope you will come next time.
Anonymous User
Cozy 1-bed Room
Stayed in Mar 2024
Travel with friends
3 review
4.5/5
Great
Posted on Mar 29, 2024
The room was clean, modernly decorated and spacious. The only bad thing is that the windowless room is a bit stuffy and the air circulation is not good.
Original TextTranslated by Google
Response from Property: Wow, thank you for the good review. Special love must be given to the special you. Yibao is really happy to see your evaluation. I am very happy to get your recognition of the hotel. I hope that we will work hard in exchange for your satisfaction. ~I hope the little master will definitely come next time!
Evaestj
Standard Room - Atrium-View (2 beds)
Stayed in Feb 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Feb 25, 2024
The hotel is great! I arrived late and was given a free room upgrade. The room has a Bluetooth speaker, the bed is just the right hardness, and the toilet and bathroom are separate, which is great.
Original TextTranslated by Google
Response from Property: Wow, thank you for your praise. Special love must be given to special you. Yibao is really happy to see your evaluation. We are very happy to get your recognition of the hotel. We hope we will work a hundred times harder to make you very satisfied. I hope you will come next time!
Guest User
Standard Room - Atrium-View (2 beds)
Stayed in Aug 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Aug 12, 2024
I have stayed in this hotel many times. It has a great location and is convenient for travel. The waiters are also warm and thoughtful, and the facilities are complete! It is clean and the room is so comfortable.
Original TextTranslated by Google
Response from Property: Wow, thank you for your praise. Special love must be given to special you. Yibao is really happy to see your evaluation. I am very happy to get your recognition of the hotel. I hope we will work a hundred times harder to make you very satisfied. I hope you will come next time.
Guest User
Standard Room - Atrium-View (2 beds)
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 9, 2024
Facilities: Complete Sanitation: Clean and hygienic Environment: Comfortable Service: Very good The most important thing is that it is very close to the West Station, only 10 minutes away, and the transportation is convenient.
Original TextTranslated by Google
Response from Property: Wow, thank you for your praise. Special love must be given to special you. Yibao is really happy to see your evaluation. We are very happy to get your recognition of the hotel. We hope we will work a hundred times harder to make you very satisfied. I hope you will come next time!
Guest User
Family-friendly Family Room
Stayed in Jul 2024
Family
4 review
4.0/5
Very Good
Posted on Aug 1, 2024
What deserves the most praise is that the hotel is adjacent to the Lotus Pond Park. Whether in the early morning or at dusk, when you stroll in the park, the lotus fragrance brought by the wind is looming (only when the flowers are in bloom). Walking with the lotus, I am fragrant.
Original TextTranslated by Google
Response from Property: Wow, thank you for your praise. Special love must be given to special you. Yibao is really happy to see your evaluation. I am very happy to get your recognition of the hotel. I hope we will work a hundred times harder to make you very satisfied. I hope you will come next time.
Guest User
Standard Room - Atrium-View (2 beds)
Stayed in Jul 2024
Family
36 review
1.0/5
Posted on Jul 15, 2024
Stayed for two nights and checked out this morning to catch a flight. The front desk said that the cleaning staff said that I had stained the pillowcase with black spots yesterday. No communication was made. I returned to the hotel at around 3 pm yesterday and no one came to talk about it. How can I tell whether the pillowcase was stained by me or was it a stain that was not cleaned before? I had to catch a flight in the morning, so I didn't say much and paid a 20 yuan cleaning fee. However, the hotel handled this matter very unreasonably. When using the shower room in the room, water leaked out, causing water to be everywhere on the bathroom floor. A very bad accommodation experience
Original TextTranslated by Google
Response from Property: Dear guest, according to your feedback, the hotel investigated and explained to you that first of all, you stayed for two days. On the second day, when the housekeeping staff cleaned your room, they found a large stain in the center of the pillowcase belt in your room. The housekeeping staff took photos and replaced the pillowcase belt for you, and informed the front desk. The front desk was afraid of disturbing your rest, so they explained the situation to you when you checked out and showed you the photos taken at that time. We are very sorry for the misunderstanding in the communication with you. The hotel will actively rectify the opinions you raised. You are welcome to come again next time.
Qingrlei
Standard Room - Atrium-View (2 beds)
Stayed in Jul 2024
Family
6 review
2.0/5
Posted on Jul 15, 2024
The location is relatively remote, and the room facilities are average. However, the hygiene is very average, the carpet is dirty. The sewer will be blocked when taking a shower. The whole hotel smells like cigarettes. The service is very good, but the facilities and hygiene are really not good. I will not choose it next time.
Original TextTranslated by Google
Response from Property: Dear guest, hello, I am very sorry that I cannot bring you a good stay experience. The hotel welcomes guests to provide valuable experience suggestions to help the hotel better improve the service quality. No matter what problems you encounter during your stay, you can contact the front desk to help you solve them as soon as possible. Xiaoyi provides 365*24 hours of full-time service for all guests in the store. Xiaoyi is very sorry for your unpleasant stay experience. Thank you very much for your advice. I sincerely hope that you can come again. We will change your impression with meticulous and enthusiastic service and look forward to your next visit.
Guest User
Standard Room - Atrium-View (2 beds)
Stayed in Jan 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 2, 2024
Facilities: Complete Sanitation: Very clean Environment: Good Service: Good These are the photos I took after staying here. There is a park next to it, very quiet. In short, it is worth recommending! I will patronize again!
Original TextTranslated by Google
Response from Property: Wow, thank you for your praise. Special love must be given to special you. Yibao is really happy to see your evaluation. We are very happy to get your recognition of the hotel. We hope we will work a hundred times harder to make you very satisfied. I hope you will come next time!
Anonymous User
Cozy 1-bed Room
Stayed in Dec 2023
Couples
1 review
5.0/5
Outstanding
Posted on Jan 2, 2024
The transportation is very convenient and the room is very clean. The facilities in the room are very convenient. It is very close to Beijing West Railway Station, about a 10-minute walk. I will choose this hotel next time I come to Beijing!
Original TextTranslated by Google
Response from Property: Wow, thank you for your praise. Special love must be given to special you. Yibao is really happy to see your evaluation. We are very happy to get your recognition of the hotel. We hope we will work a hundred times harder to make you very satisfied. I hope you will come next time!