Guest User
February 19, 2024
We were pleased with the location of our hotel in the Abando/Kalea district of central Bilbao, a stone's throw from the Gran Vía and an easy walk over the bridge to the Casco Viejo. The rooms are very compact, but well designed. We arrived to grey skies and rain, but the following day the sun came out, the temperature climbed and it was a glorious day. Unfortunately like most hotels the rooms do not allow you to individually control your heat/cool air con so my room was like a furnace as the hotel was on 'winter' settings. I opened the window, but it would not stay open beyond a crack. The bed was comfortable, and the black out curtains extremely efficient at excluding all light thus aiding much needed restful sleep for someone who was up at 2am to prepare for the outbound flight!! The bathrooms are again small but well designed. Not enough room on the vanity for toiletries and make up though, and the hairdryer is one of the wired-in ones where you have to hold the button to get it to work. An individual plug-in hairdryer with variable heat/speed settings would be better and more '4* hotel' worthy. Negatives: the advertised mini bar contained nothing more than two small bottles of mineral water. Also although there is a Nespresso machine and a kettle the hospitality tray is poor. There were four coffee pods (not labelled to say what they were), some sugar, UHT milk pods and a couple of tea bags, camomile and something else pretty forgettable. No cookies and strangely no spoons with which to stir your sugary brew if you are into sugary brews (I'm not). I had brought some herbal teabags from home so I was okay, but I will admit to hankering after a nice biscuit to go with my cuppa. The public areas are bright, modern and comfortable. We did not use the cafe facilities, nor the on site restaurant which is 'fine dining' and features in the Michelin Guide. Overall we found the location and value for money good, and with a few small tweaks to room facilities the hotel could have earned that extra green blob to take it to 5/5.