Premier Inn Birmingham Central Hagley Road

I use this particular Premier Inn as it is ideally situated near to Edgbaston where I occasionally work. I understand that it is quite reasonably priced however, it is in dire need of a make over!! The whole place is so tired looking with an awful stale smell. Cannot fault the staff at all.

My family and I had a terrible experience at this hotel as a result I am making a complaint and will inform my family and friends to avoid staying at this hotel. The staff were not friendly which is one of the reasons why I am leaving a negative review which is a shame as my family travelled from London for a family event in Birmingham and this experience spoilt my weekend. The only positive was the room however I did not have a good sleep and even left the hotel earlier than expected. We were going to purchase breakfast however decided to spend our money else because of the experience. I am awaiting response from my complaint.

Our room was clean, we had everything we needed and we had a great night's sleep. Jacob was on the desk when we arrived and was wonderfully friendly and chatty. The Beefeater breakfast was a let down so, for future visits, we'll not hesitate to stay here again but will look for alternative brekkie choices.

Amazing fresh breakfast! Insane value for money. Loved it, freshly baked pastries, continental breakfast and full breakfast cooked to order. Clean organized restaurant, friendly, helpful staff, definitely recommend. This will my new breakfast venue when I stay local

Lovely stay here through work, been staying here for over 5 years now. Always greeted warmly by customer assistant Ken, every minor issue we have had Ke has always sorted it out immediately without fail. He is always smiling and having a laugh n joke with us.

The place is a lovely stay, clean rooms and perfect customer service!.. The customer assistant Ken is a lovely gentlemen who is always greeting with a smile and we have a lovely customer experience. We have been staying here for over. A year regularly if encounters with minor issues Ken has always been a great help

We use the premiere Inn on Hagley road Birmingham every Sunday on business. We have got to know the staff quiet well over the years in particular Ken and have been very grateful with the service he has provided our company. I would definitely be booking here with my family in the near future.

Room was tired, scruffy and filthy dirty. Items left by previous guests were still in the room. Carpets were worn and scruffy and sofa bed was just as bad. Two small pillows on the bed, we had to ask for extra pillows as there were no more in the room. Bathroom was also dirty and scruffy. On three occasion our room key didn't work so we had to go to reception each time to have another key cut. The only saving graces were Jacob and Ann on reception who were great. I have also been charged for a booking I did not make. Breakfast and dinner at the Beefeater adjoining the hotel were good. Needless to say we will not be returning, save your money and stay elsewhere.

Standard room, nothing special. Stayed at hotel for good price and local to where we needed to be. Slightly disappointed as the hotel could not resolve a blocked toilet issue and luckily used family members toilet facilities, although they had another room but could not stay in the room