Guest User
January 31, 2023
We spent here three nights at the beginning of January. The location is beautiful as it has a nice view on the lake (even though it is somewhat obstructed by the trees). The town centre is a 15 minutes walk away. One downside of the location is the traffic noise, as the house is right on the road. The windows, although of good quality, are not sound proof and the noise of passing cars may become somewhat bothering at times, although it tends to die down at night. The apartment we were given was very spacious, with two separate bedrooms and a spacious and comfortable living room. All very clean and functional, very well heated, and with characteristically decorated rooms. Breakfast was also very good, with ample choice of cold cuts, croissants, bread, eggs made on order etc. In view of all this I would give it an excellent rating as a b&b. However the problem is that the establishment categorizes itself as a 4 star hotel. Now, this is a bit of a problem, as the expectations from a 4 star hotel are inevitably much higher than those from a b&b. First of all, there was a bit of confusion in the booking stage, as they charged me on the card a deposit of 20 per cent while they were supposed to only ask for an authorization from the credit card company. They reversed the charge but then they made 2 authorization requests for the same amount which forced me to a lot of back and forth with my bank to try and clarify what had actually happened. Nothing bad, because I didn't get unduly charged, but it was a bit of a nuissance for which I didn't get a straight apology. This confusion would be acceptable for a b&b but for a 4 star hotel it is a bit annoying. A bit of an issue also as far as the amenities in the room. Good towels and minibar, but no slippers, no shower cap, no bathrobe, no telephone (not even an intercom to communicate with the reception). All these things should be standard features in a 4 star hotel also because the price was indeed that of a 4 star hotel (not of a b&b). Another problem was that while my wife was taking a shower in the morning after our first night, the hot water suddenly disappeared completely while she was all soapy. We asked for an explanation and were told that everything was working ok: the reason for the sudden lack of hot water was that too many guests took a shower at the same time and the tank run out of hot water. Again, this may be acceptable in a b&b but not in a 4 star hotel. A good perk was the free private parking, although it is a bit on the crammed side. So overall a very good, albeit very expensive, bed and breakfast or an average 4 star hotel. Once you know the limitations, at least you know what to expect. Overall, I would give it a (just about) very good rating.