Debbie Annette
September 28, 2023
I arrived at the Courtyard on Tuesday, September 19th for my stay. After I checked in, I proceeded to my room and I noticed the room was a double queen bed, which I didn't select when I paid for the room. I chose the king bed because I didn't need two beds. I told the front desk clerk a male with dark hair and glasses, that this was different from the room I paid for, and I showed him the room details on the ********** app. I asked what happened and he left the desk and proceeded to talk to the manager in the back office (I never actually saw the manager, but that is what he told me) and when he returned he stated, "The manager said we overbooked the rooms, which is why you were given a double queen room." I asked him how would I be compensated for the room change and he told me to reach out to ********** and have them contact the Courtyard.
Well, I headed back to the room and called **********, where I informed them of the situation and ********** called the Courtyard, and after speaking with them the Courtyard manager told ********** the double queen room and king room were the same prices, and that I wouldn't receive a price difference. I then told ********** that the prices were different, which is why I decided to pay more for the king room because I didn't need a double queen room. ********** stated this is what Courtyard said and that there was nothing they could do.
I was upset because why would the manager lie about the price differences? Shame on them