Latest Reviews for Bloomington Hotels

Wyndham Bloomington - Mall of America
3.5/5102 Reviews
We stayed at this hotel last year and booked a ”pool access room”. I thought it meant that they were restricting access to the pool to keep numbers down due to COVID. When we got there we realized they had rooms that opened up directly to the pool and that's what that meant. We still were not placed in one of those rooms. We didn't realize we didn't receive the room we paid for until we were already settled in and went down to the pool. We decided to just stay in the room we were given and still had a good time. We booked again last weekend because our young son loved the pool. We went to check in at 4:00 and there was a line out the door of people checking in. Every single person in line had an issue with checking in. I was behind six groups and it still took 45 minutes. She noted that I had booked a pool access room and they were sold out. I asked if there was a price difference to stay in another type of room. She said no - which seems a little ridiculous. We paid a premium to stay in a room with easy access to the pool. She said they were overbooked in every category and there were going to be a lot of angry people later that day. We got up to our room and it definitely wasn't the cleanest room I've ever stayed in. There were stains in the carpet, bathroom was dirty and everything seemed damp. There were no toiletries in the bathroom apart from a bar of soap. We booked the room for three people and there were only two shower towels. We said screw it and just used one of our beach towels to dry off with rather than harass the already understaffed hotel. We were planning on eating at JT's located in the hotel just for ease. We went down there and the door was unlocked, lights were on, but there wasn't a soul in sight. We don't think they ever even opened up on a Saturday night. A sign on the door would have been nice. My son enjoyed the pool and play area immensely, which made the ridiculous price almost worth it. But next time we want a hotel with a decent pool we will go elsewhere.

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