Second year in the hotel. All were perfect, can’t complain. About 2 things. Daughter made cup in the ceramic work shop on Monday and util Saturday they didn’t bake it. That makes her sad, because she did for mother’s day. We been asked twice, kids club staff promised to do before check out but unfortunately. This time we got very unhelpful and unprofessional assistance. Our requests been hardly made since check in. 3 rooms made close because we pushed to do, not like in another hotels, we said that during check in. We had 40 years celebration , no any compliments from the hotel, like room decorations or champagne with a cake. A cake we organised during a la carte dinner. Also had some extra requests to book table, buggy in the morning,asked some more information, but in been forgotten and later just said miss understanding. Looks that’s person just working but not trying to help and made unforgettable holidays. Big compliments to the barmen Imbrahim from Adults only bar, and waitress Saida amazing service and perfect english.