Hotels near Staples, Boone

Wonderful stay. As the storm came through i felt very safe inside your solid structure. Beautiful room with a view. Wonderful staff who were accomodating and helpful. Nice breakfast. My only problem was that i was staying in the main building, but had to go to the annex to do my laundry. The soap dispenser was broken. That meant going up and down the stairs (elevator out), out into the open in the rain, across the bridge and carpark in the dark 5 times to do my laundry. I appreciated having laundry facilities in the first place, however, surely you can put a washer/dryer in the main building as well?

I felt that the money we spent on the 3 nights here was a rip-off. The cabin itself has a good layout. A separate living room with a futon that is supposed to be used as a couch, however, those days have since passed. Time to replace. The kitchen area which is located in the same space as the living room has a small refrigerator, stove (doesn't work and was filthy), and a microwave. However, it was missing cups, a sharp knife, sponges, etc. The bedroom was a good size with a king size that was very comfortable. The floors were in the same condition as the living room, ground in dirt on wood floors, fans had dirt on them, and the small bathroom had dead bugs in the floor vent. The bathroom stone shower floor was simply disgusting. It needs a deep clean. While we paid for housekeeping, we were notified that there would be no housekeeping the long weekend were there. I did not find the mgmt staff to be of any help when I went looking for a sponge. They couldn't find any sponges anywhere and were supposed to get back to me, never did. The parking spaces for the cottages are directly behind the motel. The parking was insufficient for the number of cottages and penthouses. We found the property manager unprofessional and of no real help to us as we couldn't find a parking space in the entire place. He allowed us to park in a handicap space. Not a place I would ever refer anyone to.

I had a reservation for December 25th-26th. Upon arrival, we realized we wanted to stay for another day. I asked the front desk if they had any rooms available for the night of the 26th-27th. We were told no, but they would let us know if anything opened up. I went online and booked a room for the night of the 26th-27th five minutes after we were told we couldn’t. The next day (26th) I asked the front desk if there was any way for me to keep the same room as I was in. I was told no. I asked if there’s any way for me to check out and immediately check in to the new room, since I didn’t want to have to carry all my stuff down to my car through the snow and keep it there until check in. I was told no. I didn’t fuss since I understand that may make it harder on the housekeepers and I didn’t want to inconvenience them. I checked in on the 26th and we were given THE SAME EXACT ROOM we were in the night before. We could’ve stayed in the same room and we didn’t need to carry all of our stuff down to the parking lot just to bring it back up. I expressed my concern to the girl at the front desk and she was very confused as to why I was lied to three times at this point. She was very nice and had nothing to do with the situation. This was the first time I had seen her. The girl who checked me in on the 25th was there and explained that the whole thing was “a misunderstanding.” Her telling me that there were no rooms when there clearly were was “a misunderstanding”? Being told I couldn’t keep my room and later being given the same exact room was “a misunderstanding”? Being made to check out and check back in to the same room was “a misunderstanding”? Sounds more like poor work ethic and lack of care from the staff.