The first room they gave me was horrible, it smelled like someone died in there and it took me forever to get the key to work. I had to walk back to the front desk twice. Then she gave me another room which smell just as bad, but was a little better.
Out of the room and three days later, the temporary hold wasn’t a temporary hold. It was actually charged to my bank account. I tried to call them all day for two days in a row and then ended up having to dispute the charge with my bank because I couldn’t get anyone on the phone.