The Liberty, a Luxury Collection Hotel, Boston

We had an extremely disappointing experience at this hotel. We booked two rooms through Trip.com and fully paid in advance, yet after our stay, the hotel charged our credit cards again for the room fees, taxes, and other charges. On top of that, we had only one car parked, but the hotel wrongly charged parking fees twice under both rooms. Despite repeated follow-ups since October, it’s now December and the refund issue is still unresolved. The lack of accountability and slow response from the hotel are unacceptable, especially for a so-called five-star property. We expected much better service and professionalism.

Our room is as very comfortable and clean. Bedding was also very comfortable. Staff were helpful and friendly. We dined at both Scampo and Clink. The tuna tartare and the pasta dishes were excellent as were the truffle fries.

Beautiful hotel! The lobby is stunning. Love that the T station is across the street. We took the T from Logan, it was so easy and quick. Large clean rooms. We upgraded to a high floor, city view. Totally worth it. Except for an occasional ambulance we couldn't hear anything else. Fabulous bath products. The shower pressure was soothing and spa like. There was a large soaking tub but no bath products were available to use it, even when we requested from guest services. That was odd. The sink was slow to drain, no one came to fix it when we requested and were informed someone would be right up.