HOME2 SUITER BY HILTON BINZHOU BOXING

Facilities: Very complete facilities Sanitation: Very clean Environment: Very nice Service: Great

Traveling during the holidays is already tiring. When checking in, the front desk did not explain that the hot water was under maintenance. I put down my luggage and went out for dinner. When I came back at 9:30 to wash and rest, I found that there was no hot water in the room. The front desk clerk said that the hot water maintenance needed to be put in for a while, and the wash basin and shower room should be opened for more. After 20 minutes, there was still no hot water. Since it was inconvenient to take a shower, I wanted to ask the waitress to come and check it out. The front desk told me that there was no female staff on duty. Then the front desk also emphasized that they asked the engineer and there should be hot water. It was really angry. Finally, a male service staff and a male maintenance staff came. They were sure that there was no hot water and they were always repairing. I communicated with the front desk to change a room with hot water. The front desk told me that there was no room of the same type and it was full. It was almost eleven o'clock and it had not been repaired. After my continuous efforts to communicate, a manager finally came and transferred me to a room with hot water, which was on the same floor and the same type. I wondered if they drove other guests away to make room for me? There was no service at all. The feeling you get when communicating with the service staff is that you have already stayed anyway, what can you do? Do you check out after eleven o'clock? It feels like taking a shower has become hypocritical in an instant. I didn't go to bed until after 12 o'clock, and I had to get up early the next day to rush back to Beijing. The manager sent me a fruit plate in the early morning, and gave me a packed bread to eat on the way. If I didn't accept it, I would feel like I was being hypocritical again. If I said that it was a waste of water for an hour last night, wouldn't it be even more hypocritical? I have seen many hotels with reminders to save water and electricity everywhere. The hotel is very new, but the service is far from that of the same brand hotels in other cities. The picture shows the reminder found in the room after the maintenance at 11 o'clock last night. I am speechless