It was pouring rain, and i was on a walker because i'm handicaped. A truck was parked under the awning going into the front door. So I had to park in the rain, and go up a steep hill to get to the door, the man inside pointed to a window on the other side of the building that wasn't covered. I got there soaking wet on a walker he could see, and had forgotten my drivers license. I had my confirmation on my phone, and had to walk all the way back to my truck in the rain, load my walker up, drive around the building, to show my license in the rain with no cover. Then once inside the room the first thing I saw was a huge bug on its back in the middle of the room. I had to step on it to kill it. The room stunk. We wound up leaving early.