After having booked a room 2 months in advance, we were made to wait for our room for 1.5 hours at the reception. Then they said they would upgrade us to a suite , 3 bhk apartment but we ll have to share room with another family. Absolutely ridiculous. We refused and they made us wait for longer time only to be given a room with no charging sockets ( all plugs points for charger were removed ) no AC remote so can't use , no curtains no safe vault and ants all over the desk. Could not sleep all night as street lights coming in as no curtains. The room was so tiny that once u place ur bags, you can't even walk. The room was meant for a wheelchair patient. They did change the room the next day, which was better but welcomed with torn towels. I mean ... what kinda experience am I going to take back ? Besides, the elevator takes forever to come to your floor. Keep waiting !! Only good thing about this hotel is the cooperative staff. They were very helpful.