I loved Southern Sun - primarily because I was organising a big meeting there (for over 80 delegates) and my contact there (Shereen) was nothing short of amazing. I have organised several meetings before and interacted with many hotel reservations agents before, but none came anything close to the great expereince my colleagues and I had with Shereen. I do recall from our first meeting my colleagues (who have also had several interaction before whispered to me - she is such a lovely person to work with). She was very attentive, exceedingly patient, flexible and responsive. She followed up on all our queries to ensure these were sorted out. I had planned on taking my next meeting elswehere but thanks to thre amazing service from Shereen, all my subsequent local meeting will be at your great hotel. She even came through on the weekend prior to our event to ensure all was in place.....In case Shereen does not see this, please relay my gratitude.....