WoodSpring Suites Chandler Airport

Check in was very slow. The staff seamed anoid I was told there was parking for truck and trailer but there is not

Our room didn’t provide soap or shampoo at first and we had to ask the cleaning crew for items the next day because the lobby didn’t have anyone bring anything up to our room…no blow dryer was received or available and the hotel’s beds and bedding are very thin and not comfortable. The area is a good area and the hotel is newer, but when no one is available to assist you with the basics it’s frustrating…NO ICE available either (probably the liability of keeping a machine clean and to code stopped them from providing it?). Not a good experience for us.

No complaints. The hotel was very clean. The room was very clean. The hotel employees were very nice and helpful. Would stay here again.

We decided to go to Chandler kind of last minute. Finding a hotel can be stressful. I came across the Woodsprings Suites and decided to give it a try. The rooms are spacious with a very nice small kitchen. It was great having a full size fridge and microwave. They are pet friendly, so taking our 2 small dogs was no issue. We will definitely stay here again.

The location was close to everything. I was put in a handicapped room with a bed on the floor. There was a fight at 4:30 am and police at the location the night before

Staff was rude, people drinking and parking lot late at night. Saw multiple people complaining about loud music coming from rooms, inability to print a receipt upon check out. This will be my last trip to this property

This hotel was very clean and new. The beds were a little weird because they were so low to the ground. That could have been because it was a handicap room. Also the toilet paper was very low. There wasn’t an ice machine. You can hear people stomping upstairs so ask for the top level. Tried to check in early to use the restroom in our room and they said no and then they didn’t even have a restroom to use in the lobby. Never seen a hotel without a restroom But a plus is they did allow dogs.

The front desk clerk was very rude. I got the vibe she did not care for her job or maybe was just annoyed that I said “checking in”. When I walked in I rang the bell, as it states to do so when no one’s at the front. She must have rolled her eyes on every question or inquiry I had. She painfully went over the guidelines for my stay and with the least amount of energy and enthusiasm she said “enjoy your stay”. The room was ok, it was just one night, there was clumps of hair in the corners of the bathroom. The remote to the tv was not working. I went to ask the front desk, hoping there was shift change in clerk, no luck. It was the same girl. I asked her if she had batteries and with a deep sigh, more like a loud “ughhh” she puts her hand out and tilts her head away from me. The batteries were in the drawer directly in front of her but you’d of thought they were at the top of the building she had to scale to get. Other than that it was fine. Bed was comfortable, slept great.

room was reserved and paid in full online prior to arrival. at check-in, the clerk needed additional money for " incidental charges".. when asked what incidentals, she couldn't say, other than things like extra cleaning and extra towels. Is this a refundable deposit??.. no, not refunded. Is the room already clean?.. why should i pay for extra cleaning?...room is already clean, you don't GET any extra cleaning, just pay for it. Are there already towels? Yes, you dont GET any extra towels, just pay for them. And that's their scam... its late, you're already paid for the room, it's a small amount, you have no choice but to accept their scam. OK, put it on the card i paid with...no, we didnt keep that info... OK, heres the cash...no, we dont take cash. so now i have to pay with another card. Well, i paid for extra cleaning, so there is a possibility that a few discreet DNA deposits were made that will require extra cleaning and perhaps extra towels. Get rid of your scam and just be honest about the charges up front.