Novotel Changsha International Exhibition Center

The hotel is conveniently located, close to Metro Line 4 and Line 2. The rooms are clean and tidy. There are not many people here and it is relatively quiet, which is good news for light sleepers. The breakfast is also very rich. Lisa at the front desk is very friendly and attentive. The overall hotel is very five-star and has a high cost performance

Facilities: quite complete and good~ Sanitation: very clean Environment: within walking distance of South Station~ Service: Brother Ouyang at the front desk is very good. He reminded me in time when I forgot to take something and helped me send it~ The overall experience is good Hahaha, I booked it for the music festival, and there are only photos of the music festival~

The front desk was very unprofessional. I paid for two nights online on the platform, but when I checked in, they told me that I had to pay offline. I only paid a security deposit, and then they said the platform would refund the money. I questioned it at the time, but still paid 1,500. After checking out on May 3, I found that the platform did not refund the money, but only refunded the 500 deposit. I paid the room fee twice. I called the hotel and they told me that they had received the wrong amount of money. OK, I thought it was not a big problem, and they would just process the refund as soon as possible. Then they told me that the finance depar**ent was on holiday and not working. I asked again on May 6, and what was infuriating was that they told me that they had to go through the process of signing and so on, and it would take a few more days. It was really speechless. A large chain hotel like this would make mistakes, but they kept delaying the handling of the problem.

I was very impressed by this hotel, the room was spacious and clean, the service attitude was also very good, it is the best place for business trips and tourism.