Country Inn & Suites by Radisson, Charlotte University Place, NC

Thanks for everything, excellent service

Was nice. Tub is shaped like an uncomfortable Dimond definitely not a cuddle spot for sure. Was really nice otherwise

I didn’t receive the bed that I requested on the app. I was told that there were no more rooms with 2 queen beds. I had to sleep on a sofa bed and did not receive a bed with two queen beds. Wasn’t satisfied because I did not receive a room with two beds.

Mattress bends up when you lay down, bathroom could use a remodel, need to ask for towels daily, roach inside vending machine

Rooms were clean and equipped but did not smell fresh and airy. The lighting in halls were very dim. The night crew were not friendly. When i asked for a simple block to charge my phone he hurried me off phone saying he couldn’t help me cause they don't have chargers. I had to leave out during the night to purchase one and then to return to room and realize usb was already available in the room. This was same person who checked me in and he was not friendly or inviting at all. Although its not his fault i didn’t see usb because i was exhausted and just came to rest and get sleep he could have made my stay much better with a simple smile when checking in and saying we do have usb in our rooms. He was too busy using his charged phone to be kind to me.

Day shift woman was very friendly and helped us out however night shift man was rude and abrupt with us when we got back to hotel. But worse was to find bugs where the microwave, refrigerator was located. Too damn tired to go elsewhere

The initial check-in was unusual. I waited about ten minutes while the clerk behind the desk and a young lady were figuring out about her checking in. He didn’t smile once and didn’t seem to know what he was doing. When it was my turn, no smile, no welcome, just “next.” Then, I swear, he had his finger up his nose, right there in front of me and other waiting customers. He asks for my ID and credit card and I said, “not after you were picking your nose!” So he stepped into the room adjacent to the front desk and I presumed he washed his hands somehow. Even so, when I got upstairs, I wiped down my credit card, ID and room key cards with Purell hand wipes. That guy behind the desk needs to learn some customer service. He acted like he wished he was anywhere else. He’s in the wrong business.

Easy and fast check in. Clean room. Regular breakfast offerings (biscuits and sausage, cereal, bread).