Shanshui Cloud  Hotel

Shanshui Cloud Hotel Reviews

Shanshui Cloud Hotel

No. 303 Floor 3, Unit 1, Building 6, No. 55 Yilitang West Lane, Chengdu, ChinaView Hotel Details
Shanshui Cloud  Hotel
Shanshui Cloud  HotelShanshui Cloud  HotelShanshui Cloud  Hotel
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Shanshui Cloud Hotel Guest Reviews

4.2/5
Very Good
331 review
Verified reviews
Location4.2
Amenities4.2
Service4.3
Cleanliness4.2
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All Reviews(331)
Positive reviews(307)
Reviews with photos/video(65)
Convenient location(36)
Friendly front desk staff(28)
Large rooms(19)
Convenient public transportation(10)
Convenient parking(9)
Perfect for kids(5)
Poor air conditioning(5)
Close to scenic area(3)
Negative reviews(24)
tonyc7072
Comfy Family Room
Stayed in Dec 2023
Family
8 review
1.5/5
Posted on Dec 20, 2023
Would not go there again, very dirty and lots of gaps on the windows and doors, not worth your money, aircon doesn’t work, and location is scary, your better off with a hotel further away from the panda research base instead of there, breakfast bar is unbelievably tiny
Response from Property: Dear guest, we are deeply sorry for the bad stay experience you have. During your stay at the hotel, if you have any problems with the facilities and equipment in the room, you can call the waiter at any time. We are on call 24 hours a day to solve your problems. Regarding the problem of the breakfast bar you mentioned, our breakfast area is indeed very small, only about 200 square meters, which failed to meet your requirements. In any case, it is our problem that we failed to satisfy you. I apologize to you again.
qderich
Special Queen Room
Stayed in Nov 2023
Solo travelers
41 review
4.7/5
Amazing
Posted on Nov 7, 2023
Well located to go visit panda breeding base
AyaMcq
Elegant Queen Room
Stayed in Feb 2022
Couples
15 review
4.5/5
Great
Posted on Feb 3, 2022
Stayed in this hotel twice. Good location, has a nice balcony. But very cold in the winter even with an AC in the room
Response from Property: Dear guests: Hello! Thank you for your full five-point evaluation, we will continue to work hard with your encouragement and support, and I believe we will do better! Thank you for your continued support! Good luck!
Guest User
Elegant 2-bed Room
Stayed in May 2024
Friends
2 review
1.0/5
Posted on May 4, 2024
We arrived at the hotel quite late and were given a room at the corridor entrance. When we entered, we found that the garbage on the ground had not been cleared, the tea bags had been opened, and there was dirt in the sink.
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Response from Property: Dear guest: Hello, thank you for staying with us and taking the time to share your experience. We are sorry for the bad experience you had during your stay. The hotel is constantly developing. We attach great importance to the problem you reported and have fed it back to the housekeeping depar**ent. We will definitely strengthen the supervision of room hygiene, increase training, and strive to bring you better service and stay experience. For your next visit, we will do better.
Apple mama
Elegant 2-bed Room
Stayed in Jan 2024
Family
99 review
5.0/5
Outstanding
Posted on Jan 27, 2024
Facilities: This is my favorite hotel during my ten-day trip. The price/performance ratio is very high. I like many of the supplies in the room with a panda theme. There are also panda slippers for children, so cute! They are available from the side hall to the main room. Heating is provided, as well as bathroom equipment 👍👍👍 Hygiene: Very clean and well-organized, supplies are also very complete Environment: Comfortable, quiet, ** can also be delivered to the room Service: The lady at the front desk is kind and polite. Breakfast is provided and there are many varieties. The freshly ground coffee is delicious.
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6/14
Response from Property: Dear guests, hello! Thank you very much for your favorable review of our hotel. Your praise is very important to us. We are honored to receive your praise and recognition. We will continue to work hard to live up to your praise and look forward to your stay again.
Anonymous User
Elegant 2-bed Room
Stayed in Jan 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Jan 29, 2024
The hotel service is very warm and attentive. The room is large and clean. The towels and bath towels are very soft. The bed is very comfortable, warm and quiet. The sound insulation effect is good. I sleep well. The price of the hotel is also very cheap. The price/performance ratio is very high. The location is also relatively good. There are free parking spaces. There are also bus stops and subway stations in front of the hotel. It only takes two minutes to walk. Shopping and entertainment are very convenient. The Internet speed is super fast. The check-in speed at the front desk is also very fast. It is very good. experience
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Response from Property: Dear guests: Hello! Thank you very much for your stay! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
Guest User
Comfy Family Room
Stayed in Feb 2024
Family
13 review
3.0/5
Posted on Mar 7, 2024
Facilities: General Hygiene: average Environment: General Service: average
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Response from Property: Dear guest, we sincerely apologize for bringing you a bad check-in experience. During your stay at the hotel, if you have any problems with the facilities and equipment in the room, you can call the waiter at any time. We are on call 24 hours a day to solve the problem for you. Please know that we want to do more for our guests. We look forward to seeing you and your family again and let us provide you with a wonderful holiday environment.
Guest User
Special Queen Room
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 5, 2024
Service: Good front desk service
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your good comments on our hotel. Your good comments are very important to us. We are honored to receive your praise and affirmation. We look forward to your stay again.
Guest User
Special Queen Room
Stayed in Dec 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Dec 17, 2023
The room is spacious and clean. It is close to the panda base and very convenient. The hotel dining is very cost-effective and the food tastes very good.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your favorable review of our hotel. The hotel is very close to the panda base, about 1.5 kilometers away, and it takes more than 10 minutes to walk. When you go out of the hotel, turn left and take bus 655 directly to the panda base. The transportation is convenient. We look forward to your next stay.
Elegant 2-bed Room
Stayed in Nov 2023
Friends
22 review
4.5/5
Great
Posted on Nov 10, 2023
The hotel is very close to the Chengdu Panda Base, which takes about 25 minutes to walk. The hotel's layout is acceptable. There are restaurants and markets nearby, making it easy to go to the office and eat.
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Response from Property: Dear guest: Hello! We met you by chance, and you chose us by chance. There are too many choices in life, and each of your choices is a kind of fate. Thank you for letting us meet you. Your thoughtfulness and care will surely bring you warmth for a lifetime. Looking forward to meeting you again!
Guest User
Parent-child Suite
Stayed in Nov 2023
Family
8 review
4.0/5
Very Good
Posted on Nov 4, 2023
so so. The hotel is relatively old, and various facilities are relatively outdated. There is some smell in the room and it is relatively humid. Others are just average. The location is relatively good and is relatively close to the Panda Park.
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Response from Property: Dear guest, hello, due to the continuous rainy days recently, some rooms are a little damp. According to your suggestion, we will ventilate it every day to provide guests with a dry staying environment. Thank you for your suggestion and look forward to your next visit!
Guoyutongxue
Parent-child Room
Stayed in Nov 2023
Family
2 review
5.0/5
Outstanding
Posted on Nov 3, 2023
The room is very close to the tourist attractions. There is a snack street downstairs, but I don't recommend eating there as it is more commercial. You can just look for delicious food in the alleys.
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Response from Property: Dear guest, hello! Thank you very much for your good comments. Your good comments are very important to us. We are honored to receive your good comments. We will continue to provide good service and look forward to your next stay.
Anonymous User
Elegant Queen Room
Stayed in Oct 2023
Solo travelers
6 review
5.0/5
Outstanding
Posted on Oct 22, 2023
It's very close to the Panda Base. It takes 20 minutes to walk along the road to the south gate, or it's faster to ride a bicycle! The lady at the front desk was very nice and enthusiastic. It was a great experience!
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Response from Property: Hello, dear customer! Thank you very much for your support to our hotel. We always believe that a good word of mouth must be recommended from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your coming again!
Guest User
Elegant 2-bed Room
Stayed in Apr 2024
Friends
8 review
4.5/5
Great
Posted on Apr 16, 2024
It's very close to the panda base, the facilities are OK, there are many restaurants downstairs, but it's close to the highway, so people with poor sleep should be careful when choosing. Also, the parking lot is in the family area, which is a bit difficult to find for outsiders.
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Response from Property: Dear guest, hello! Thank you very much for your evaluation and affirmation of our hotel, but we are still a little disappointed that you didn't give it a full 5 stars. The hotel still has some shortcomings. We will try our best to do better. We will serve with our heart so that every visitor to the store can feel the warmth of home. We hope that our service can bring you more surprises and touches. We look forward to your next visit!
Guest User
Elegant 2-bed Room
Stayed in Feb 2024
Family
5 review
2.2/5
Posted on Feb 17, 2024
First time giving a negative review. The soundproofing effect of the room is very poor and the street outside is very noisy. The bed was not very comfortable either. Not worth the price. . . . The advantage is that it is relatively close to the panda base.
Original TextTranslated by Google
Response from Property: Dear guest, we sincerely apologize for bringing you a bad check-in experience. During your stay at the hotel, if you have any problems with the facilities and equipment in the room, you can call the waiter at any time. We are on call 24 hours a day to solve the problem for you. Please know that we want to do more for our guests. We look forward to seeing you and your family again and let us provide you with a wonderful holiday environment.