Lanyu Hotel (Chongqing Longtousi North Railway Station) Reviews

Response from Property: Dear guest, you checked in on the 4th and checked out on the 5th. There were no problems on the day, but now you reported a rash on the 9th. Your stay was during the peak accommodation period during the May Day holiday, and no other guests reported the same problem during the same period. To be fair, the rash may be caused by allergies, weather, season, improper diet or cosmetics. We are concerned about your situation, but we feel very wronged for this. The hotel's cotton products are sent to a star-rated laundry room that has been in the industry for more than ten years for high-temperature cleaning and disinfection to ensure that formal and qualified testing reports can be provided. The hotel also conducts regular pest control and disinfection every month. We attach great importance to your feedback and have consulted professional doctors. We do not rule out the possibility that people with particularly sensitive constitutions may have allergic reactions after eating or contacting various allergens. In this case, it is recommended that you bring your own isolation supplies when you go out. Ctrip customer service called and communicated that you had eaten spicy hot pot or crayfish the day before, but you can't jump to the conclusion that it was caused by the hotel. The service industry is not easy to operate, and each guest has different feelings about the hotel. Even high-star hotels cannot be perfect. If there are any places where our service is not in place during your stay, we sincerely apologize to you. You can also immediately raise it with the front desk. We will handle it properly and find the reason for you in a timely manner. You said that the hotel has problems with integrity. We have been operating with integrity since the opening. You are the first. The waiter has been trying his best to serve you sincerely since you checked in. Any questions you asked were patiently answered and solved. The route map of the railway station was sent back to you, and even the fire emergency lights at the door of your room were removed by colleagues in the engineering department according to your request. We are actively handling any of your problems according to your requirements. Why is it necessary and profitable for the hotel to be dishonest to you. Because the front desk saw you leaving with your luggage on the day of check-out, thinking that you said you might check out early the day before, they thought you had left. They knocked on the door before going to your room, and they really didn't know that there was someone else in the room. As you said, you told the front desk that it was a delayed check-out. Maybe there was a misunderstanding between the two parties at that time. If you are not satisfied with the handling of our staff, you can also give feedback to the hotel in person, and we will definitely solve it sincerely. Finally, I wish you peace and success.