Guest User
November 1, 2021
Dishonest and Poor Communication
We were looking forward to our stay but poor and dishonest communication and service unfortunately ruined it. It started at arrival, where they had told us there would be someone to help us carry our bags up the 10-minute long steep incline to the accommodation, but there was nobody. The manager, who met us to guide us, did not help us herself until we literally had to stop from exhaustion.
Most importantly, when we arrived we were taken to a different room than we had originally booked. The hotel manager kept insisting this was an upgrade, but the room did not have most of the amenities we paid for. It also had a foul odor.
When we checked the price of the room she was trying to give us as an “upgrade”, it was 500 RMB/night less than our original room. They had offered us no money off at all. When we showed the manager this, she made excuses, saying the price depends on the “family” and is automatically “adjusted” which is was obviously a lie.
Finally, after much arguing, we were moved into our original room. We requested an extra pillow and a blanket multiple times. She only gave us a flat sheet, saying we could use the pillow and blanket from the bed.
On our second night, we confirmed in advance that we wanted non-spicy to low spicy food. It came extemely spicy, covered in chillies and chilli oil. The manager blamed the ayi. The food was delicious but unfortunately I could barely eat it because it was just too spicy.
When leaving, the manager was trying to rush us out because the taxi we had requested came early. She said no goodbye to us, told us to hurry and “go, go, go”. Later she sent us a goodbye message on wechat.
The location and the infrastructure of the hotel are beautiful. It is a great place to relax and reflect. The old ladies working there were friendly and lovely. However, the manager was patently trying to take advantage of us, and not listening to us or communicating honestly or clearly.
We wanted to come back to this hotel with our friends, but we will look for another hotel in Qiandao that will not try to take advantage of us.