voco Thousand Island Lake

voco Thousand Island Lake Reviews

voco Thousand Island Lake

No.289 Yangguang Road, Chun'an, ChinaView Hotel Details
voco Thousand Island Lake
voco Thousand Island Lakevoco Thousand Island Lakevoco Thousand Island Lake
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voco Thousand Island Lake Guest Reviews

4.7/5
Amazing
2200 review
Verified reviews
Location4.8
Amenities4.6
Service4.7
Cleanliness4.7
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All Reviews(2200)
Positive reviews(2126)
Reviews with photos/video(1150)
Delicious breakfast(304)
Secluded lake view(278)
Perfect for kids(134)
Tasty restaurant(65)
Has an infinity pool(32)
Has facilities for children(19)
Negative reviews(74)
Kaz1113
Superior Garden-view Queen Room
Stayed in May 2024
Couples
3 review
5.0/5
Outstanding
Posted on May 30, 2024
The resort is very relaxing as it faces the lake, and one can see sunset here. In particular, there’s tasteful music at various (outdoor) locations within the hotel premises. It makes for a great staycation, and it’s not too far from attractions such as Tian Yu Mountain. Service is great, and the breakfast selection caters to all diet, including vegan. We could feel the sincerity of service staff but my only gripe would probably be the shower temperature that sometimes run cold after awhile.
Guest User
Deluxe King Room
Stayed in Apr 2024
Couples
6 review
5.0/5
Outstanding
Posted on May 5, 2024
Extremely friendly hotel staff, from the entrance to the room service, really lovely people. Perfect atmosphere and location, breakfast is great, lots of different food area at the buffet. We enjoyed the staying very much
Response from Property: Thank you for your recent stay at voco Thousand Island Lake. I am glad to hear that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon. Yours Leon Dong
Guest User
Deluxe Lake-view Queen Room
Stayed in Nov 2023
Solo travelers
4 review
4.7/5
Amazing
Posted on Nov 13, 2023
Recently was my second stay at this hotel and I loved it again. Convenient location, wide and comfortable lobby, lovely terrace. Music which is playing outside is also quite a good choice. It helped me to relax and not to notice noisy visitors. My special “thanks” goes to the manager Bill Cao who helped to find a room with a great bathtub for me. Appreciate this kind of attitude.
Response from Property: Thank you for choosing again to stay with us at the voco Thousand Island Lake. I am glad to hear that you enjoyed your stay and that Bill was so attentive to your needs. I will be sure to share your comments with him. Should your travels bring you back this way, I hope that you will stay with us again. General Manager Leon Dong
JohnGA
Deluxe Lake-view Queen Room
Stayed in Nov 2023
Couples
10 review
4.7/5
Amazing
Posted on Nov 5, 2023
Very beautifully located hotel with great views of the lake. Nice, clean and helpful staff.
Response from Property: Thank you for your recent stay at voco Thousand Island Lake. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded,and we look forward to being a part of your future unforgettable moments. General manager Leon Dong
Tahina Angelo
Guestroom - Lake-View (2 Beds)
Stayed in Apr 2024
Family
27 review
4.0/5
Very Good
Posted on May 3, 2024
Nice location! Nice and clean hotel! This hotel is good for family!
Response from Property: Thank you for your recent stay at voco Thousand Island Lake . I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.
Majid
Family Friendly Room - Lake-View (2 Beds)
Stayed in Jul 2023
Family
11 review
5.0/5
Outstanding
Posted on Jul 9, 2023
The hotel location is suitable. Its good for families. The breakfast has various delicious foods. Also you can enjoy different experiences with your kids . The hotel is close to many attractive activities.
Response from Property: Dear guest, thank you for your stay in voco Thousand Island Lake. We are pleased that you enjoyed the staying with us. We always hope to give you a pleasant experience beyond your expectation. We sincerely look forward to your visit again! Leon Dong General Manager
Sophie
Superior Garden-view Twin Room
Stayed in Sep 2022
Couples
58 review
4.7/5
Amazing
Posted on Sep 25, 2022
Voco hotel have very impressive view. Front desk on duty “ jessie “ very nice. She helped us a lot and recommend voco “ fish soup “, very delicious. Close to downtown, facilities are good. Especially the pools. Is outdoor and fabulous. You can swim and watch sunset.
6/7
Response from Property: Dear Guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our service and cuisine made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! GM Leon Dong
Haiwainan
Superior Garden-view Queen Room
Stayed in Dec 2022
Family
7 review
5.0/5
Outstanding
Posted on Dec 25, 2022
Thanks Leon and the management team for making my stay a memorable one. I took an anniversary stay with my family including two little ones. My room was upgraded to family suite with a lake view that you would die for, and the little ones absolutely loved the Dino room decor. We tried the restaurant for dinner and the food was good. Overall I would give a 10/10 for taking care of us during the long weekend stay.
Response from Property: Dear guest, thank you for your stay in voco Thousand Island Lake. We are pleased that you enjoyed the staying with us. We always hope to give you a pleasant experience beyond your expectation. We sincerely look forward to your visit again! Leon Dong General Manager
Lana 064
Deluxe Panoramic Twin Room
Stayed in Aug 2022
Other
14 review
4.5/5
Great
Posted on Aug 10, 2022
Voco in 100 island lake is surrounded by impressive scenery. The rooms are very modern and cosy. I was lucky to have been upgraded to a corner room which had a huge bathtub in a fairly large bathroom overlooking the lake.I enjoyed it. And,most importantly, I was lucky to be looked after by the hotel manager on duty,Leona,who provided a quick room upgrade,arranged a complimentary dinner and coffee for me, escorted me to the shuttle bus and spoke fluent English. I will come back! 👌
Response from Property: Dear Guest,thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!Sincerely, Leon DongGeneral Manager
Guest User
Guestroom - Lake-View (2 Beds)
Stayed in Apr 2023
Family
1 review
4.7/5
Amazing
Posted on Apr 17, 2023
Great service, beautiful view from room.
Response from Property: Dear guest, thank you for your stay in voco Thousand Island Lake. We are pleased that you enjoyed the staying with us. We always hope to give you a pleasant experience beyond your expectation. We sincerely look forward to your visit again! Leon Dong General Manager
Guest User
Family Friendly Room - Lake-View (2 Beds)
Stayed in May 2022
Family
4 review
5.0/5
Outstanding
Posted on May 7, 2022
Impeccable service and nice view. Enjoyed the outside swimming pool. The western restaurant is outstanding. Personnel in lobby was very ease and relax. I love this hotel and will come back again !
Response from Property: Dear Guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our facilities made your stay experience more memorable. We do hope to welcome you again in the near future. General Manager — Leon Dong
watson
Stayed in Apr 2022
Couples
10 review
3.0/5
Posted on Apr 16, 2022
we booked the standard room for 2 nights and we had payed the bill before we arrived. When checking in the staff tried to make me pay 4200rmb for security deposit which is ridiculous and double the price we had already payed for our room. I have stayed in more expensive hotels and never had to pay this much. When we wanted to eat the hotel restaurant only had one chef on duty which meant we waited 45 minutes for our first dish, which was wrong. We then had to wait even longer after for the rest and others and still didnt bring all of the right dishes. The room was clean but its a little bit of a shame they dont provide baths in all standard rooms, some of them have bath some only have shower. They advertise a terrace that isnt even open yet which is one of the reasons we booked this hotel in the first place. Overall i think the hotel isnt worth the money and i wouldnt stay there again
Response from Property: Dear Guest, thanks for sharing your valuable feedback with regards to our hotel guest room. We are very sorry that you experienced inconvenience during the stay. We sincerely apologize for the shortcomings and will definitely rectify the issues that were being brought up. Rest assured that we are looking into both our software and hardware facilities, ensuring that we provide all our guests with an excellent experience while staying with us. We hope this would not deter you from choosing our hotel again in the future. We look forward to welcoming you back. Thank you! General Manager Leon Dong
Guest User
Deluxe Lake-view Queen Room
Stayed in Oct 2022
Family
1 review
5.0/5
Outstanding
Posted on Oct 6, 2022
Excellent view, good food and helpful staff.
Response from Property: Dear Guest,thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our food and service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, Leon Dong General Manager
MALEK
Family Friendly Room - Lake-View (2 Beds)
Stayed in Sep 2021
Family
15 review
5.0/5
Outstanding
Posted on Feb 9, 2022
I like this hotel so much, clean, close to the lake, very good for those who have children
Response from Property: Dear Guest, thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our service and location made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! GM Leon Dong
T Pham
Stayed in Jul 2021
Family
10 review
5.0/5
Outstanding
Posted on Jul 19, 2021
We ended our stay at one hotel and checked in last minute at the Sunshine Hotel. The resort is spacious and bright. The rooms were clean and very comfortable bedding. The staff was extremely accommodating to our family and assisted with any needs. The breakfast had plenty of fresh and delicious options! We enjoyed eating lunch and dinner at the restaurant as well. The fitness gym, children’s play area and pool were very handy. The tourist desk on site helped us to arrange sight seeing activities easily. We would stay here again. The views are lovely.
Response from Property: Thank you for choosing to stay with us at the Sunshine Hote. We are glad to hear that you enjoyed your stay and that our staff was so attentive to your needs. Should your travels bring you back this way, we hope that you will stay with us again. Best wishes.