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The hotel is very clean and organised, staff are very friendly and educated, the team is generally very requested and people work with very good will. The breakfast is very tired, it has a variety of food and drinks. The only negative point in my opinion is the parking that is paid the share, which has been charged $40 per day of the car parked. I found the value very expensive since even in hotels that do not have own parking, they have partnership with some parking network that leaves the cheaper cost per client.

Passei o final de semana do feriado do dia 07/09/24 .pontos positivos : 1 - quartos grandes ,limpos e organizados ( tem mosquito ? sim tem ,mais você vai estar em um HOTEL FAZENDA, então não tem do que reclamar é normal ) 2- Recreação nota 1000 ,meninas muito atenciosa e criativas com as brincadeiras ,fiquei muito a vontade de deixar minha filha com elas . 3- Muitas atividades na natureza e com animais . Alias o hotel aceita animais ( tem uma taxinha ,mais vale muito a pena ,eles vão se divertir muito) 4 - piscinas simples ,mais dá para divertir com toboaba e tem 2 piscinas aquecidas também . 5 - e a MELHOR parte com certeza A COMIDA , muita fartura ,comida saborosa ,a maioria das vezes servidas em fogão a lenha comida de fazenda . 6 - em quase todas as refeições ( almoço e janta )tem banda no restaurante ,tocando aí vivo . Foi aniversário da minha filha no sábado dia 07/09 e a equipe do hotel ( como cortesia ) ainda fez um bolo surpresa para minha filha e cantou parabéns ! Pontos de melhoria : Como é um hotel fazenda ,senti que em algumas áreas talvez por falta de gestão precisam de melhorias . Exemplo as quadras de cimento ,as baias de alguns animais ,e algumas áreas das piscinas aquecidas . Mais de modo geral ,o custo benefício vale muito a pena . Com certeza vou voltar com minha família para o hotel .

Hotel and good, but I didn't stay at the booked date, for health reason I tried to change the booking date 10 days before but without success I contacted hotel not achieved result, I called trip I can't talk perti a day due to the competence of the site

When I'm in Poços de Caldas, I always look for the Minas Gerais to host me, I'm not looking for any more because I'm talking about the Minas Gerais, I have known the daily time with meals included, I have seen the construction of the pools. I now expect the main restaurant reform, my praises go to the pool bar restaurant with courtesy and well-maked dishes, which I had not yet known. I suggest that parking is included in the daily (e.g. every apartment with right to a vacation). In general, when I go to Poços again, I will look for the Minas Gerais again. (I was on 5, 6, 7 and 8 September 2024)

I am completely disappointed with the service. The bedrooms smell like molde and they are dirty. My husband and son that suffer with allergies had a really bad time here. You get from a long trip and the bedrooms don’t have tower, you need to ask them to send them and you wait for hours to receive them, if the cleaners get the dirty/wet towers, they don’t replace them with new ones. I got myself naked with 2 kids and no tower to dry us. There is no security, they don’t have a control who is in each bedroom. They gave me twice keycard to go inside the bedroom that already have people in there. And worse 2 of my family members had the door open overnight. And one day someone open the door when my sister in law just had come out from the shower. The food is repetitive and there is no variety for kids. And worse we find a fly inside the coconut pudim. The employees are not prepared for the amount of people in the hotel so they can’t put food quickly enough or cutlery, you often need to wait to get cutlery or food. The fridge doesn’t have water, if you want water overnight you have to walk until the restaurant to get 200 mL cups that they provide, what is really annoying when you have kids. The internet stops working often and you need to reconnect every time to be able to do something. There is a carpet between restaurant and the main building that stinks as hell. Although, the building has ramps, they are not really accessible, it is really hard moving around with the pram and I can’t imagine how would be for a person in wheelchair. The baby kitchen/room is disgusting and the sink is really dirty and clogged. In a overall you can see how bad the management is and how the employees are unprepared, Once for all it is not worth for the price that you pay.