Find Your Palmer Township Hotels

Very convenient transportation

The hotel with good sanitation, facilities and services, the front desk staff is also very enthusiastic. It is worth mentioning that the next day, when checking out, the mobile phone was dropped on the sofa. It was not found at the time. After the call was over, the front desk confirmed that it was specially taken care of, and the phone was confirmed twice when it was taken. Really moved and thank you! ! !

Super staff here - very professional and kind. Not stingy (i.e. don't put paper plates away after breakfast so you can grab one for dinner if necessary). Sets the tone for a stay

Very recommended, the room is large, the overall hotel facilities are good

First of all, I haven't even checked in. We have an upcoming booking. And we had all sorts of questions and requests. Had 2 different rooms. Even before I could request for rooms to be adjacent, Nelda understood the need. And offered that she will have rooms adjacent to each other so that its easier for the family. Next, she answered all other questions with patience. I am looking forward to this trip, more than anything else, to meet customer service experts like her who are dedicated, passionate, friendly and goes above and beyond to ensure the visitors are comfortable and have a good experience. You are doing a great job Nelda.

Convenient transportation, beautiful scenery, clean and tidy, large room

The rooms were definitely not cleaned good. Under the bed was dog food, someome else's undergarmets, and other food. The oversized lady at the front desk, Anne, was the rudest front desk attendant I've EVER dealt with. She not only gave us an attitude, she then wouldn't give our deposit back after we left the room because we still had our luggage in the building. We were waiting for our Uber. So basically you can't wait for your ride inside the building or else your still considered checked in. So we had to wait in 90 degree weather for our ride to the airport after booking 4 nights over a hundred dollars. How does that work?! She was obviously profiling is because we looked like young couple. If your under 40, do NOT stay here.

Breakfast: The breakfast was hardy and plentiful. If you have a gluten and/or dairy allergy, there is not much you can enjoy. My favorite was the little hashbrown rounds – they were yummy. They have scrambled eggs with cheese, the hashbrown rounds, sausage patties, cereal and oatmeal, pastries, yogurt, and fruit (banana or apples and orange). The workers were very friendly and helpful. Housekeeping was very courteous and friendly. They always said hi and greeted in the hallway with a smile. I had some issues and they tried their best to help me, but they can only do so much with the limited tools that the management provides. My issue is not with housekeeping, but with the tools given to housekeeping. 1. The towels are so old and used, that my towels were so small that it would not fit around my body! The towels were so worn that I could see through them; not much “plush” at all. And there were stains on them – I could see that they were laundered, but stains nonetheless. They need new towels! Also, you could not get extra towels, I had to turn in my towels to receive new ones. So I could not get extra towels. 2. The housekeeping only has dirty brooms to clean the floors. I was ironing a black blazer within 30 minutes of check in. My sleeve touched the ground while the rest was on the ironing board, when I moved the blazer, it looked like my sleeve was a dust rag – upon closer inspection, the floor was free of large debris, but was dirty with dust. The housekeeping sweeps, but they need better tools to clean the floors (the floors are all tile). They need Swiffer or those mop heads that lift up dust. The lobby is really pretty and the conference rooms are nice. Not sure why my room was “dirty” and not up to standards of what I would expect from a Best Western. My bathroom had such horrible water damage, that the wall paper was bubbling. The patrons of the hotel, at least in my section, seemed to live there or was at least there for extended stays. There was a lot of yelling, arguing, they threw out their trash in the halls (during the day housekeeping routinely cleaned it up) – and even their sheets and towels. The décor I the hallway is dark browns – so it is very dark, with hardly any light. I had issues with the keycard, but you just need patience and try several times, but it does work. I stayed several days. Everyone was nice and I would give customer friendliness 5 stars. But housekeeping needs better towels and tools (like a dust mop) to clean up the rooms. (Management – do not yell or get housekeeping in trouble – they clean and I saw them clean other rooms, but they can only do so much if you give them so little.)