Fairfield Inn & Suites South Bend Mishawaka

The check in employee on 2/20/24 was very kind, attentive and very helpful! The continental breakfast lady was RUDE! She sat at a table in front of the TV ignoring me when I asked what was in the silver skillet that was closed, I didn’t know if I could open it or she was in the process of cooking something. When she did finally give me the time of day she made a hand motion that I was bothering her. A few minutes later I asked if one of the coffee carafes were decaf, she said she’d make some decaf if I wanted it, twenty minutes later still no decaf made while she sat watching TV. She then finally made it I waited smitten minutes and never told me it was ready, my husband said he thinks she brought it out, the large coffee thermos wasn’t put together, I couldn’t draw the coffee out, at this time she was sitting in a different chair with her back to the counters, the desk clerk was facing the counter, I said to her something is wrong with the thermos, she ignored me and said to her coworker, the desk clerk, something about me needing help with the coffee, he hit up to help me. By this time I had to go back to my room and was walking out with a yogurt, she told the desk clerk I was taking food out of the area, he told me to put it back, that I couldn’t take food out of the area, then she said under her breath, there’s sign’s everywhere….very rude!!!!! Not sure why I couldn’t take a yogurt out when they sell chips and pop and found remnants of that all over the hotel floors.

Have stayed at many Fairfield Nn and suites. Checked into room….someone had been sleeping in bed! 😳 Went to front desk…got a new room. Just a stop in our journey….slept…ate breakfast and left. The place needs some TLC!

Staff is good. Have stayed here several times on Way to Wisconsin

Widows fogged up as drove up. Reception area small and over crowded. Was put in the middle of families with children competing in a sport near by. The families allowed to over run the Inn all in the hallways up and down looking at things on doors hanging out in small hallway and outside our room. Also over crowding in small pool. Hot tub not functioning. Odor in our room.

When you book for 3 nights, there should be 3 washcloths and 3 coffee packets. There were 2 and I had to find someone to get more, and the desk seemed to only be staffed until late afternoon. They were nice enough when they looked up from their phones. Ants in the room, trash in the parking lot, un-trimmed tree branches scraped my car, toilet had gross stain inside the bowl. It was quiet enough, decent mattress, good fridge. Will not stay here again.

The room was clean and spacious, but unfortunately we didnt sleep well. Our refrigerator and AC unit were not functioning. When we arrived the AC was set to 60, but the room was very warm and humid, and stayed that way our whole stay. The hotel was fully booked, so we couldn't switch rooms. Our blackout curtains only covered half of the window, so all of the light from the parking lot came through, making our room very bright all night. Those issues combined with a lack of noise barrier made for a sleepless night. We could hear everything above and beside us. The staff was friendly, and the hotel was clean, but it wasn't the best night's sleep. We will not stay here again.

But run down but could see they had replaced carpet. The room kinda had an old smell and the amenities were lacking- no hand soap or tissues

Pool not working or available..laundry not working.. Did get in a small workout in..no gym towels available.. Great check in staff with good humor and food and ****** recommendations.

Staff VERY friendly and attentive. The elevator is super old - inspection expired earlier this month and seems “sketchy”. Hallways are dark and outdated. The room was fine, but creaky floors.