We had a very nice desk clerk, but it seems no one, including her, thanks you for being a member any more. Nonetheless, we were given room 219. We had to ask for the extra blanket we had requested in the reservation. As this hotel is somewhat isolated, she told us how to find the local restaurants. The room was large and clean. It included a small breakfast table and two chairs at the table. The desk/office chair was one of the best I ever have used at a hotel. WiFi speed was okay at 27 Mbps up and down. We stayed 4 nights. There was no desk lamp and, as we learned over the next couple days, it appeared the room had been cannibalized for things, much like the military cannibalizes some aircraft to keep others flying. It started with a noisy fan that would not turn off on the heater/air-conditioning unit. The next morning I told the desk and they sent someone up immediately. The wall thermostat would not cooperate, so he fixed it so we could turn it off at the unit. Then I pointed out the missing desk lamp which takes a special plug. He thought someone must have stolen it and immediately found me another one. That evening my wife looked for the hair dryer before showering. There was none. She went to the front desk and they immediately gave her a brand new one, still in the box. Later we discovered there was no coffee maker or coffee in the room, but that was not a big deal. There also was no ice bucket, nor were there any cups of any type. The management offered to get us all of that, but we really didn't need it and told them they could stock those items after we had checked out. In addition to the missing items, people arriving late had a tendency to slam doors and the hotel, as it turned out, was very near the Baltimore northeast extension and we could hear the traffic all night. A smoke detector on the wall flashed a very bright light every 5 seconds (really have to ask who designs these things?) Breakfast was handled by a woman who obviously was overworked. (People no longer wish to take jobs: we saw ”help wanted” signs at every service industry stop we made, especially restaurants and hotels). On our second morning, for example, the cheese omelets and sausage ran out and people had to wait. On morning 3, breakfast included scrambled eggs but some kids had clogged up the pancake machine the day before, so it was not working. It was working again our last day there. Coffee ranged from so-so to good. The end result of all these issues was that the management gave us a partial refund which we certainly did not expect, but certainly appreciated.
73 Reviews