Hyatt House Colorado Springs Airport

Loved the location & how clean & big our room was!

The property is nice and the employees working there were very attentive and pleasant. The only thing that bothered me was that as we were traveling there, we had to make a 2 hour detour because of Hi way closure. I'm disabled and it finally dawned on me thar I should probably call the hotel to let them know we'd be arriving late. The woman on the phone with an Asian accent was rude! She tried to scold me because I didn't call earlier and said its a requirement. I asked her to tell me where its written and she said its not but I need to remember to do this next time! I was so displeased with her! She needs to have remedial training on how to handle this type of situation and how to be more cordial with consumers. You never know a person's mental health and shouldn't assume anything.

Rooms are large and well appointed. Kitchenette is great. Hotel is clean, modern and they do not use heavily scented sprays. Only downside is their breakfast is lackluster. Breakfast meats have little flavor and the pastries are tasteless. Breakfast options are good but quality needs an upgrade.

Staff was incredibly friendly and willing to help at all times. Breakfast was phenomenal, and the property was beautifully maintained.

Room was dirty. Did not sleep all night. Kids were screaming and adults were just as bad. No one asked them to quiet down and it was 3:30 in the morning when they finally stopped.

Hotel staff were wonderful, friendly, welcoming, and helpful. Facility was clean with a lovely lounge area. Breakfast options were good. The only disappointment was I choose this hotel for the airport shuttle and it doesn’t run after 5 pm. So just for you to know.

Everything was great. The breakfast, front desk and the rooms all was SUPERB. I will be back soon.

Clean room. Free hot breakfast buffet style. Very nice and helpful staff. Will stay again and definitely recommend others to stay.