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5 star

Dalat Palace Heritage Hotel
4.2/544 Reviews

Dalat Palace Heritage Hotel

Dalat City Center Dalat|0.76km from Shop hạ
This hotel is more a decoration than a hotel. At first glance you're fascinated. A real old fashioned luxury style hotel with a lovely staff. The rooms are nice, the bathroom is spacious, everything looks so fine. As soon as you are in bed you realize, the beds are also old fashioned. No mattress nowadaws should be so uncomfortable. The whole night you're feel like fighting against falling out of bed. The staff of the hotel is friendly, really friendly but - unfortunately to say - completely incompetent. It's pitiful. It started with a booked airport shuttle service. We confirmed their offer and waited...and waited. Finally we took a taxi (which was in fact cheaper than the offered shuttle by the hotel). Arriving at the hotel we told them, we waited for the shuttle but it did not come and they were so sorry, so sorry, so sorry. They were really nice but it seems they are always overstrained. The forgotten airport shuttle is only an example for all the disability. Speaking English is a real challenge and to understand English is a barrier most of the staff can't overcome. To order something, for instance a beer on the terrace, is a challenge and finally to get the brand you want, simply luck. The breakfast wants to be noble, the quality is poor. That butter should be fresh and not a bit rancid should be self-evident. After a while you realise that complaining makes no sense because they do not understand. At check out we told the staff the fridge (mini bar) did not work properly. He smiled and had it forgotten in the same moment. The hotel calls itself a 5 star hotel, whatever that means from their point of view. The wonderful vintage Citroën in front of the hotel, which you can see on every photo is a good example for the hotel. From the distance it looks great. Coming closer you realise, this poor car is not maintained as is should be. It's a gem but nobody takes care of it. We only can say - do not waste money staying in this hotel. It is an illusion but the reality is a poor one.

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Explore Guest Reviews of Hotels in Dalat

Searching for hotels near Shop hạ? Compare room rates and reviews to find your ideal stay.
MARIGOLD HOTEL DALAT
4.2/550 Reviews
Dalat City Center
Hotel is centrally located, close to everything you need, including the night market. The hotel itself is clean and and beds are comfortable. The buffet has a variety of Vietnamese and continental food, fruits, and drinks - all very delicious. The staff are very polite and helpful. Tuyen, the reception supervisor was exceptionally helpful when i made a mistake with booking my flight and she was able to sort it out for me last minute, going above and beyond.
Thi Thao Gardenia Hotel
4.5/55 Reviews
Dalat City Center
I liked the hotel, the price-quality ratio corresponds. Friendly staff. A hotel employee helped lift the suitcase up the porch stairs. The hotel has several elevators. The room is spacious, has everything you need for a comfortable stay, clean and fresh. The bed linen and towels smelled very nice, it was a pleasure to sleep. The hotel is centrally located close to the lake. Central/night market nearby. There were a lot of guests (large groups of tourists) during my stay at the hotel, and the hotel is popular.
Hotel Colline
4.3/5122 Reviews
Dalat City Center
The rooms are all modern design and it is considered one of the newer hotel in Dalat. The location is conveniently located above the main market building and it is just a 2 mins walk to the daily night market. The buffet breakfast spread is good with a good variety of Vietnamese and International cuisine to chose from. It is different daily and hence a pleasure to eat the breakfast every morning.
Maika Condotel DaLat
4.4/50 Reviews
Dalat City Center
There are people to clean every day. The location is excellent. The Da Lat market is downstairs. It is convenient to buy vegetables and cook. It is very close to Xuanxiang Lake.
Dalat Center Residence
3.6/50 Reviews
Dalat City Center
The location is good, the facilities are good, the service is not available at night, the sanitary facilities are complete, but the hot water is powered on, one at a time
Khanh Uyen 3 Hotel & Apartment
4/511 Reviews
Dalat City Center
We stayed here after moving from a different hotel in Da Lat, we were more than happy with our accomadation It’s super reasonably priced and in a perfect location for all amenities. Phuong and Hung were perfect hosts and spoke great English they helped us with bookings ect and are a great asset to the hotel I would recommend this accommodation for a few nights definitely

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