Youshenggongcheng
February 20, 2024
Twelve Clouds Hotel is worthy of five stars regardless of the hotel environment, room layout, service attitude, etc. Even my wife particularly likes the pink decoration of the room. She was very surprised when she first saw it. But there are 2 points that seriously affect the rating. Originally, I usually give 5-star reviews, even if there are some flaws. But I'm sorry, I cannot agree with the following 2 points of your hotel:
1. Let’s talk about the more serious problems first. The room number assigned to me by the hotel was 205, and there was a problem with the central air conditioning in room 205. When the air conditioner is in the air supply mode, there is a chance that there will be an abnormal sound similar to the air outlet being blocked, and the sound will be very loud. I turned on the air supply at 20 o'clock in the evening, and suddenly it went off at 1:34 in the middle of the night, like a fire alarm. Later, I tried it in the morning just to make sure, but it still rang. After confirming with the hotel staff, there was a problem with the air supply. The person on the other end was sorry for not telling me in advance.
? If there is a problem with the air conditioner, shouldn’t it be maintained and inspected in time?
2. I don’t know if it’s due to regional taste differences or what. The hotel’s food is a surprise to northerners. I was fortunate enough to experience your hotel's set meal for two in the restaurant. It has the price of a 5-star hotel, but not the taste of a 5-star hotel. I don’t know if it’s because the chef went home for the Chinese New Year or if it’s just a matter of regional taste differences? The fish is a bit fishy, the stir-fried rapeseed can bring out the flavor of leeks, the soup is not fresh, the abalone slices are not presented on the plate, and the 58 yuan shrimp ball is just one shrimp.
The above is fine if there are differences in regional tastes, but are the desserts in your hotel and the blueberries on the fruit plate sour? I even thought that Yunnan eats sour blueberries, so I went to the vegetable market and bought some blueberries. Sorry, they are sweet.
So there is something wrong with your hotel's procurement or quality control.
But in the end, the service attitude is still good.
Original TextTranslation provided by Google