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Negative reviews(2)
Genronglamu
Sunshine Room
Stayed in Feb 2024
Family
8 review
1.0/5
Posted on Feb 15, 2024
This is the worst stay we have had in many times we have been to Dali. The lights in the B&B alternately turn on and off, making the whole room dim! There was no hot water, it was cold, and the air conditioner was broken! The power went out around 11 o'clock! We called the boss and said he couldn't let us go to bed early, and finally asked him to send candles! We have elderly people and children. Just after washing their hair, the electricity went out! You have to park in the parking lot opposite. The parking lot is dusty and dirty. It costs more than 50 to park overnight. The most annoying thing is that the car is covered in dust after parking overnight! Won't come here again!
Original TextTranslated by Google
Response from Property: It’s an exaggeration. During the Spring Festival, the electricity in the ancient city was overloaded. On the second day of the ***** New Year, when electricity consumption was at its peak, the evening peak voltage on the street where our inn was located was unstable. This caused unstable operation of the lighting, air conditioning, and hot water systems, and eventually led to a power outage for about an hour. We We are deeply sorry to all our guests. During the Spring Festival when manpower is tight, we try our best to respond to emergencies and urgently send extra quilts, candles, etc. to guests in need. Most of our guests and friends also express their understanding and support. I would like to express my gratitude. Of course, there are some guests who do not understand the complaints, are picky, and ask for refunds. We also agree to those who need to check out and refund, but for those who just want a refund but do not want to check out because of the power outage, or threaten We can only hope that everyone can understand and respect each other for those who write negative reviews and deliberately amplify the impact of the power outage. The power outage is an external large-scale sudden uncontrollable factor and is not a subjective cause of the inn. After one hour, the power supply and air conditioning were restored after emergency repairs by the power department. , hot water supply systems and other facilities have also returned to normal operation. In addition, the inn is in a prime location at the entrance of the ancient city and does not have the conditions to provide parking space. All vehicles from surrounding inns need to park in the large public parking lot opposite the inn. During the Spring Festival, the ancient city sets off a large number of firecrackers, fireworks, vehicles, buildings, etc., which will inevitably cause some dust. It is a unique and normal phenomenon during the Spring Festival, and it is not directly related to the hotel. It can only be said that mentality is very important, and glass-heartedness is not necessary. It is recommended that you try to travel in the wrong direction. If you need to travel during the busy Spring Festival holiday, be mentally prepared and mentally prepared. Construction, thank you!